BUG: Palm Pre ignores updates of playlists

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• Update to the Treo 650 for palm Pre (both unlocked)

  I'm upgrading from my Palm Treo 650 Palm Pre. Years of good use of my Treo and want to know to transfer my data on. Will be the new interface to revisit the existing files for the Treo?

  I have a lot of data stored on my sd card how to transfer it?

  Hello good and welcome on Palm forums.

  Take a look at this page on the Palm website.  It gives you directions to move data from your Treo to your pre.

  With respect to the data on your SD card, the Pre and Pixi use SD cards.  Palm has included the storage space on the device.  To move your data, use an SD card reader to make the card appear as a hard drive on your Mac or PC.  Then, once you have your Pre or Pixi, connect it to your computer in USB drive mode and copy the documents that you want to move to your new phone from the SD card to the storage space on the pre or Pixi.

  Alan G

• Palm Pre cannot do timed Pause or break closes in a dial string. (e.g. online access to the Conference; Access voicemail; NBR of 10 digits, pause, spindle)

  I called Palm support who told me to use commas for 1 second pauses, even if this was not documented any where ever I could find. After thanking them and hanging up I tried. It does not work. Commas are deleted as soon as you click DONE to save the changes. I called Palm, with the same number of tickets, and they have reproduced the problem. 18 hours later (as promised), they called back to say there is no work around, but software engineering focuses on this offer in a future update.

  Now, I can not access voicemail (1) Office, with House (2) answering machine, voice conference lines (4) (3) cable phone that requires entry of a PIN; (5) launching my own conference for others to compose in bridge.

  Those are often used while I'm driving (auto speed) 1 access key to an integrated chain of 24 characters with 2 breaks is a huge requirement for safety and convenience.

  This will be a major issue for the business users and the fix should be in the next push of software. This cannot be considered a new feature request, it's a bug. Even in charge think commas should work. This seems to be a mistake to design and test.

  [Later note: Although there is an open ticket to Palm, I have also posted here in the hope others would chime if this feature is important to them.] Visibility + Votes = pressure + interest = fixed sooner?  ]

  Features of technology of the Palm Pre are works perfectly for me. I don't know how something this basis exceeded the testers.

  Have you tried 'P' for break?

  Just curious...

• Google Contacts do not appear to sync or not all download on my Palm Pre contacts

  UPDATE (with solution):

  @darqmatter noted:

  No amount of purging of contacts has worked for me. I had to remove all instances of contacts with special characters in names (I had 3 symbol #). After that, and 10 minutes from time to analyze contacts, number of contacts read the same thing as "My Contacts" on Google. See also: http://forums.palm.com/t5/webOS-Software/Google-sync-partial/m-p/259891/highlight/false

  This was confirmed by @spouse1775: SOLVED! I searched my google contacts for #, & and *.

  It seems that synergy has a problem with the contacts that contain characters such as #, & and *. I don't know that there are others. I don't know if it is only in the name field or other fields in a contact as well, but it is a start.

  Hello Palm, this is a bug. This must be fixed. Contacts should be able to contain these characters.

  ORIGINAL MESSAGE:

  I struggled with this for hours. The new information that I added to a contact on my Palm Pre (my default Google account setup program) do not seem to update my Google matching online contacts. Try to solve the problem, I've completely wiped out my phone and started around. When my account completely downloaded the Google contacts to my pre, I noticed that many of the contacts came down. Whenever I deleted and added the Google account, the same number of contacts came down, always less than the total amount.

  After reading a few posts, I found that others understand that spurious characters in a Google contact cause synchronization problems. So, I exported my Google contacts in Outlook CSV files so Google CSV and imported into a blank Google account. Add each of the new Google account on my Pre came back with a number different contacts downloaded, but always lower total online.

  Finally, I figured out that export a vCard out of Google Contacts "cleaned" information. When I exported all of my Google Contacts vCard file and imported into a blank Google account, Google downloaded on my pre perfectly all the contacts in this new account and synchronization now seems to work again.

  NOTE: the vCard DO NOT maintain the designation of Group contact Google. You need to export a vCard by group and import them into Google by specifying the group in which you want to import the contacts.

  I hope this helps. No need to erase your phone or delete your backup profile.

  It worked for me:

  Steps to follow:

  1. remove your Google contacts from your Palm Pre app account

  2. sign in to your Google account and access Contacts

  3 export contacts by choosing "Who do you want to export?" and select "vCard file" for "what export format?

  4. save a file of all contacts or a file by group

  5 remove all contacts in your Google account online

  6 import the vCard in your Google account files, assign to the Group during the import phase, if applicable

  7. Add your Google account as an account in the contacts application on your Palm Pre

  No amount of purging of contacts has worked for me. I had to remove all instances of contacts with special characters in names (I had 3 symbol #). After that, and 10 minutes from time to analyze contacts, number of contacts read the same thing as "My Contacts" on Google.

• 'Unable to connect to the server' msg on Palm Pre to the IMAP e-mail server

  I am trying to connect to a server of Courier IMAP on my Palm Pre. It happens to be a Lotus Domino 7 server, but I don't think that is relevant, unless someone can suggest a better Protocol IMAP (don't want to use POP, because I want access to records). I was able to use it very well on my Palm 750 (Win Mobile) and now for the test, on Outlook Express as a Windows client, so I know that the IMAP server does not work correctly.

  On the Meadow, when I press the "Sign In" button at the bottom of the page of manual configuration of account, I always get the message:

  Error

  Unable to connect to the server

  I am able to sync the Pre with EAS system based on Zimbra to my business and my personal Google gmail account without any problem.

  On the Meadow, in the manual configuration of the account, I entered

  E-mail type: IMAP

  nom_ordinateur.nom_domaine.com

  user name [no @domain.com]

  password

  Port: 143

  Encryption: no

  [And yet once again, I know that the values that I have entered are correct, because I just enter values in Outlook Express and it worked fine.]

  He actually let me same hit "Sign in" until I set up outgoing mail server also (which seems weird and as a minor bug - it should let me retrieve messages, even if I don't have an available SMTP server to send responses). So, I also implemented the mail out with authentication server. I don't know I have a valid for sending SMTP system, but let's assume that is not related to the error, as I just want to do my incoming mail and be able to deposit in the IMAP folders respective, at least for now. I'll worry send later.

  Initially, I left the empty root folder option. I also tried to put a "/" (single, slash, ignore the quotation marks) in there. No effect.

  (Question on semi - the Pre does support multiple connections EE without getting confused? In general (on Win Mobile anyway), you can only have 1 per device. If it was an option on the Meadow, perhaps I could empty Domino in favour of another Exchange Server, but this would be a term much more time here, I hope with my IMAP question).

  Thanks for any help,

  Colin

  It seems that you need a smtp server configuration that is valid for the step of the link set.  In the test here, if the SMTP connection is refused/incorrect login it will not create the account (verified by looking at the packet stream, newspapers of IMAP connection fine, SMTP connection refused, account refused on the Meadow).

  So now, it seems that you need a valid SMTP server in order to create an account.

• Palm pre more (Verizon) does not connect to the Exchange Server

  I've been on the phone for 3 days (bought the Verizon Pre the day it came out) and couldn't connect to my companys mail server. I had a Palm Treo 755 for years and have always got my email to that. After days of talk with representatives of the Palm, I am told that no. Verizon Pre is able to connect to a server to exchange corp at this time. I'm quite upset hereby, since after listening to a Council of representatives of Palm, I've had a computer scientist to ensure that our server was updated, we had the correct certificates, etc. This of course took hours to complete, and the person of COMPUTING time is not cheap. So afte spend all that time and money dealing with this, I learned today by a supervisor at Palm that ANYBODY on Verizons network is able to connect to their mail corp server and that it was an issue that is discussed in.

  I searched the forums and found a lot of this Sprint service problems, but didn't find any with Verizon. Anyone else out there on Verizon and unable to connect? Or maybe the better question is, someone out there have a pre with Verizon and IS able to connect to their server Exchange (EAS)?

  Correction to my last post. After doing a reset on my phone and update of our server, I was able to connect to my email. Thank you for your comments update to SP2. Overall, I am still very upset over the phone support provided Palm. As I mentioned before, I brought to the SP2 SP1 vs option several times by phone and I said whenever it was not the question. Even my computer, have fought a little, to get this update since that he had heard the same information I did representatives of the Palm on the phone. After you have created an account on here and PDAguy pointing me to the long thread about people having a similar problem, I showed it to our it guy and he has fortunately upgraded our server to SP2.

  I'm happy to get this issue resolved, but feel still Palm mislead me along the way, probably cost me over $ 400 in IT supports, lost my time and traveling in a Verizon store to swap a perfectly good phone and I try the different options which should not be fooled. I did 3 different calls to Palm (with my COMPUTER technician who has been paid by the hour) and each call lasts about 1 to 1-1/2 hrs. Most of the current time on hold any 'research' rep my question.  Even had a representative on the phone to me lie and tell me that he was able to connect to our server (using my info) with a meadow he had with him. He told me so I had a defective phone, and I was directed to return to Verizon to switch the phone outside. After I had passed the phone out, and of course, it doesn't work, I was then told by another representative of Palm and his superior that it was a known issue and that person is with Verizon was able to connect to a server (with a pre) because of a software problem on the phone. I got a refund from Verizon to get this phone for $149, but with all my time lost, the cost of my computer and the lack of knowledge by representatives of Palm, I think I have probably the most expensive Palm Pre Plus there.

  Message edited by tjp2176 on 01/28/2010 20:03

• Palm Pre - cable USB disconnect annoying message

  Whenever I have my my Palm Pre USB cable, I get the "data has been corrupted, but was retrieved. Always take out your phone from your desktop computer before disconnecting"a message.

  I get this even if I unplugged first using the icon 'Remove hardware safely' in my taskbar, to "Remove USB mass storage device".

  All had experience of the world, and you have a suggestion about how this message can be deleted?  Or is this a bug with the current Palm OS 1.02?

  You need to go to my computer and looking for Palm Pre as a hard drive. Right click and select eject and you stop trying to get this message.

• Palm Pre: audio apps to play in the background of other applications?

  I was in a Sprint store and when to try a few Palm Pre audio paused when I returned to another application (no a/v).  I am told that when you get the phone and update, then the audio application will continue to play in the background while you work in other applications, such as calendar.  Can you confirm this?  Update includes this change?

  Thank you

  A Palm user for a long time

  Hi pkmk,

  It depends on what application you pass too. Calendar, Contacts, E-mail, etc., but all work very well. The trick is, leave the card here. If you get the music off the screen, audio card stop. If leave you it there and just simply switch to another application, audio will continue to play in the background.

• OS upgrade eligibility 1.4.5 to 2.0 Palm Pre +.

  Hello, can someone tell me why my SFR Palm Pre + does not receive the upgrade to OS 2.0? I can't get it manually with the upgraded application or the other.  I tried the link given on the Web site to check my options with the first 5 characters of the series only. but all it tells me that my camera is on SFR.

  -my camera is recorded on my palm OK profile.

  any ideas?

  the upgrade using the BONE doctor worked well. I'm running on HP webOS 2.1.0 Build SFR.297.285

  I don't lose any of my USB data. No bugs to report in for the moment or the other.

  Thanks again

• SUCCINCT HTC Hero vs Palm Pre summary

  All the:

  The other hero vs pre thread on this forum is like reading a novel of 50 000 page... not very useful for those who want a quick comparison between the two phones.  I studied and I personally used both phones for hours... under my signature line is a simple attempt to ball-format.

  UPDATE: there is also a list of good decent bullet format by comparing the pre and a version slightly older Hero (with "Chin" I think... probably a non-Sprint model) at the following link:

  http://community.Sprint.com/Baw/thread/22372

  Thank you.

  -Astro

  Benefits of HTC Hero on Palm Pre:

  ===========================

  -Compass ("augmented reality" anyone?)

  -One-piece construction (without cursors loose or cracked screens)

  -No animal load door cover

  -Dialing voice prototype (reviewers say this does not work very well, however...)

  -Even more applications on Android market?

  -Higer resolution camera (5MP vs 2 or whatever the pre has... not necessarily best pictures, if)

  -Expandable memory

  -Virtual keyboard only (with return haptic; disadvantage some...?)

  -A little bigger screen

  Benefits of the Palm Pre on HTC Hero:

  ===========================

  -Can send MULTIPLE contacts of former car kits (hero sends only one at a time as a vCard... 3rd party Bluetooth S/W allows the hero to send several at the same time... He did not try...)

  -Answer faster, smoother and more luminous screen

  - True multitasking (i.e. several cards/programs running at the same time)

  -Physical keyboard (disadvantage for some...?)

  All the:

  In fact, here's great comparison with graphics slicks... tables they seem to update frequently:

  First of all, an iPhone 3 g vs pre vs MyTouch 3 G table:

  http://www.BillShrink.com/blog/total-cost-of-ownership-Motorola-droid-versus-iPhone-3GS-versus-Palm-pre/

  Now, one that compares the Pre and the hero:

  http://Sprint-HTC-hero.blogspot.com/2009/10/Sprint-HTC-hero-vs-HTC-hero-vs-Palm-pre_2511.html

  I spoke.

  -Astro

  Message edited by astrobill on 10/31/2009 13:03

• Palm Pre crazy symptoms: 'phone in offline mode', won't charge battery, won't start, message error "an error has occurred that cannot be resolved.

  This is a long description of a series of problems with my new Palm Pre. You can search text to find your specific problem. There is no solution in my post. Looking for possible answers in future responses.

  I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone was working fine. Last night I plugged the phone and updated the operating system. After, I've selected "Done" and went to bed.

  -First set of questions: 'Phone offline', will not charge battery.

  In the upper left corner of the phone, there is the message "phone offline. Although the phone was in charge all night, it reads "battery of 26%. I called the general number of on the Sprint tech support and we tried the following things:

  (1) the phone reboots (press on and hold the power button / stop, then select 'Disable'. After setting down, hold down power button / power stop.)

  (2) to reset the phone (several ways - call tech support so that you do this properly)

  The individual Sprint and then sent me to another tech support person, likely to level 2.

  -Second series of questions: message error "an error has occurred that cannot be resolved;

  #2 Sprint tech support person had me also to restart and reset the phone in a number of ways. In his own words 'we tried all the palm pre stuff I know' and whenever the phone was insensitive. Often, we received the message error "the phone is in offline mode. We did a full erase and after that the phone will not re-start is no longer. At this point, the error message came up saying "an error has occurred that cannot be resolved" that referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky with a translucent box on background with white text.

  #2 Sprint tech support person then me connected with the support of the Palm and the dance continued. Yet once, we tried a whole bunch of reset and restart and the erasure of the options. Palm support asked me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. Although that was the case he had hold the button "volume +" and connect the phone to the charger. This caused a USB symbol will appear on the phone. When the record was complete, I got an error message which could not run the file. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He me transferred to another person from Palm support that works with Mac users.

  Palm #2 tech support person advised me that I should have selected the download option 'mac' on www.palm.com/rom. I verbally walked him through the series of Web pages, telling him it is said that you need Windows (any version) or Mac (whatever version), but that at no time was there a possibility to download another WebOS doctor for different operating systems. After an exchange of views over she told me that she would have to have someone call back me tomorrow.

  -Third series of questions: phone stuck on the USB symbol.

  So for the moment, the phone is completely useless. Not fantastic. I started the mac on Windows 7 and downloaded WebOS Doc and received the same error message. I also ran Windows Vista virtually and received the same error message. Later this afternoon, I head into work to try the same thing on Windows XP.

  In the meantime, I got on this forum and found a thread that has provided a direct link to the necessary file:

  Palm.CDNetworks.net/Staging/ROM/webosdoctorp100ewwsprint.jar

  After downloading this file, I realized could totally be a virus, I was able to get WebOS Doc work on my computer. It took that I recharge the phone before, and now it's on the screen that says 'do not disconnect your phone' and the full file of 3%. Only... it was completed for almost 30 minutes to 3%.

  I hope that Palm will follow-up with me tomorrow, but I'm leaving on a business trip at 7:00 and I would love to have the thing work. All suggestions are welcome, even if you can just tell me how to get her think disconnected safely before my flight tomorrow. I want to get through security with my phone plugged into my laptop.

  Thank you.

  I picked up the phone at the local Sprint store and the sales ago replaced the phone. They were unable to understand what went wrong and, essentially, has declared a complete failure of the unit. I'm sorry that I'm not able to offer better news, but I hope that this info is useful to you.

• Palm: NO AAC / AAC + SUPPORT AS ANNOUNCED for PALM PRE

  Hello

  I wanted to just note. I recently got the Palm Pre. I love on the phone. I think that it should always have a very small user base. Reasoning: I have a collection of unprotected AAC songs that won't work on this phone. I've seen very very little of what anyone on this issue. I think that if it was the Iphone, because of the enormous of users that could be sprawled on every Web site and there will be some indication of what is happening. I also tested unprotected AAC and it does not work. I think they advertise as having AAC / AAC + support. I'll post this on all websites support pre if nobody else is.

  If there is a way around this, let me know.

  In addition, what is the direct link to speak with Palm on these issues? They never get advice and talk to people?

  We're still on the road to product open source?

  It is displayed on other sites to support Palm, as a question and not spam.

  Thank you

  CA

  Hello

  Here is my answer on the Precentral Forum:

  Hi Scott,.

  I have been using the standard container which is aac (the same goes for aac and aac +). So, are the work of container mp4 and m4a for you with audio aac +? Well, that would be logical. People used AAC + on the PC before apple got a hold of it with the container of the AAFC. Now, maybe Apple pushes the container mp4 and m4a AAC + general public.

  UPDATE: I have confirmed that used in AAC m4a container + works perfectly on the Palm PRE! EXCELLENT!

  Thanks Scotthellewell!

  CA

  Message edited by segels on 21/09/2009 08:44

• Help! Where is the CAMERA ZOOM in/out on PALM PRE PHONE button?

  Someone at - he found how ZOOM IN & OUT when shooting or shooting mini videos on their Palm Pre phone? It's so frustrating that a simple application is so hard to find. I do not compare, but my old Samsung BlackJack even had this simple application. Can someone please HELP?

  Hello and welcome to the forums;

  At that time, the pre doesn't have a function of zoom of the camera or VCR. If this could be added as a software update, you can request this option to www.palm.com/feedback where our developers monitor applications for clients for changes and updates.

  Life moves fast. Don't miss a thing.

  TreoAide

• EAS Activesync Palm Pre not syncing of calendar in Outlook items

  I just read a few messages that sound like they have the same problem I have.  I had the Palm Pre since June 6 and had absolutely no problem with EAS - NONE!  Has worked flawlessly!  However, today, I noticed that a calendar entry that I did on my pre was not appearing on Outlook (and Exchange accessed from the web).  Well well, after several soft resets, the removal and the reinstallation of my Exchange account, a hard reset and try the tip to the topic to manually set the time zone, I had no chance.  All emails, contacts are fine sync, forth - quite instantly, I might add!  And, if I add/remove/change an Outlook entry, my Pre is updated Pronto!  The only items not syncing entered calendar made from the front.  I don't know why it has become an issue all of a sudden.  I really hope someone can help!  Palm: Please help!

  Thank you

  Joseph

  I just put mine in New York City (EST) and now it's syncing. Its not synchronize all appointments I have recently installed on the pre, but brand new, I generate it don't.

  would have been nice for palm help with this!

  Thank you Bustin

  John

• Palm Pre and Blue Ant Q1

  Someone at - it this combination of Q1 and the pre?  This is the inconsistency of the connection.  It was the blind.  I have to turn the phone completely off discovery and resynchronization... sometimes.  Sometimes, it works without doing that, but that was the only solution I found to this day.

  Pre set updated to Web OS 1.0.2... Blue Ant Q1 upgrade 8.15...

  Good people... I finally decided to help out the Pre again.  I returned to the Sprint store and decided to try to pair it with the DEMO model in the store to see if the blue ant would stay connected with the phone locked screen.  HE DID IT!   So, I started the process of Exchange... 45 min later the tech comes out and tells me that it cannot replicate the problem.  I sat down with him and associate my phone to my helmet & he has continued to work. Then I tried something I forgot to do...

  I put in a lock key... Yes, a simple release button & phone started to empty my connection again!   So, we swapped phones and I tried with the NEW phone and everything worked... PALM.  SOMETHING IS SCREWED IN THE MANUFACTURING PROCESS. BT IS FUCKED UP!