bug strange number of bin on HP4015 with drivers HP PCL5 universal

Hello

We have 3 trays on a HP4015 so usually the numbers in the source document on the client side are: automatic, tray 1, 2, 3.

Now, with HP universal PCL5 drivers on the client side we have number of tray: automatic, 241, 3972, 725, 726, 727 plateau?

How is it possible?

Thanks for your help.

This looks to me that you have a corrupt or incompete installation of the print queue.    I recommend you do the following:

  1. If you do not already done, download the latest UPD (version 5.8) of www.hp.com/go/upd
  2. Delete the existing queue.
  3. Run install.exe to install UPD 5.8, you can re - use the print queue name if you wish.

After you have reinstalled the driver, you should see the name of plateau like this:

If you have several print queues using UPD 5.8, you can use the AutoUpgradeUPD.exe tool in the PARK to automate the process of deletion and recreation of the print queues.

Tags: HP Printers

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