Bureau officers cannot login to CTI Manager

I checked the passwords for agents and the users of tapi. I made sure everyone has use of the ICT enabled Application. I made sure that the users and the rmjtapi are associated with the correct phones and phone book numbers. And I've checked that the ICT Manager service is started on the managers of the call.

I always get:

Could not connect to CTI Manager. Contact your administrator. (Or something to that affect)

What else would give me this error?

Thank you

Hello

See the following troubleshooting tip

http://www.Cisco.com/en/us/products/SW/voicesw/ps556/products_tech_note09186a00801786cb.shtml

Concerning

Yogi

Tags: Cisco Support

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