C20 in maintenance mode. The key audit has no output

Ladies and gentlemen,

There is a unit of Cisco TelePresence system Quick Set C20 is currently stuck in a maintenance mode. This is a most important error message to the event log (complete log is attached):

May 12 11:21:18 (none) principal: Releasekey check failed.

I downloaded the keys option and liberation for the Cisco Licensing Portal system. How can I install on the codec of the console?

Any help will be really appreciated!

Thank you.

Hello

Thanks for sharing the newspapers!

The console shows one of the customers hand log does not. Customer 169.254.0.12 is not responding. It's the ARM2 processor.

[C20: ~] $ arp - a

ARM1. LocalNet (169.254.0.11) to 00:e0:0 c: 00:8 c: 41 [ether] on eth1

ARM2. LocalNet (169.254.0.12) to 00:e0:0 c: 00:8 c: 42 [ether] on eth1

arm0. LocalNet (169.254.0.10) to 00:e0:0 c: 00:8 c: 40 [ether] on eth1

HSRP-144-254-13 - 1.cisco.com (144.254.13.1) at 00:00: 0C: 9f:f0:01 [ether] on eth0

[C20: ~] $

I'm afraid that there is a material error, therefore, you need to open a Service request to get the replaced C20.

In the newspapers, you also arm0 - System.log and arm1 - sytem.log, but arm2 - system.log is missing.

Kind regards

Danny.

The console log

=========

From main

Hand began, waiting for ready system...

Admin time is set to 60 seconds

Timeout - 3/4 customers have reported

(missing communication with customers of 1/4)

We have 3 guests

Customer ppc.localnet (169.254.0.1:60354)

State: emitEnumInfo

Debug info: {0: {'hw_id': 0, 'prg_id': 0, "req_id": 0}, 1: {'hw_id': 0, 'prg_id': 2, 'req_id': 1}}

Customer arm0.localnet (169.254.0.10:45396)

State: emitEnumInfo

Debug info: {0: {'hw_id': 0, 'prg_id': 4, "req_id": 0}, 1: {'hw_id': 0, 'prg_id': 1, "req_id": 1}, 2: {'hw_id': 0, 'prg_id': 3, "req_id": 2}}

Customer arm1.localnet (169.254.0.11:47286)

State: emitEnumInfo

Debug info: {0: {'hw_id': 1, 'prg_id': 4, "req_id": 0}, 1: {'hw_id': 1, 'prg_id': 1, 'req_id': 1}}

Monitor listening on port: 60354

Main crashed with exit code 1

tshelld: listen to 127.0.0.1:4217

Has expired while waiting for system ready signal

ERROR: S80main: failed

Tags: Cisco Support

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