C20 Web access password

Hi all

Someone forgot the password of access Web C20.

It seems so only two ways to handle this.

(1) when it is off, press the power button for 15 seconds (until the Green LED on the front of the system is on in red. And to confirm the reset by two short pulses within five seconds after.

(2) connection via RS232 seriaport and the entry of the order: 'xcommand systemunit factoryreset.

But here's a promblem

Method 1) cannot work with C20 (Soft version: TX5.1.1).

And we cannot identify with RS232. (38400, 8, none.1)

How could it be? We will have another way?

Thank you!

Hello

Turn off the C20. This can be done:

  • If the C20 is running, press the physical reset button and release. The C20 will turn off.
  • If the C20 is in some type of boot loop, remove the power supply (next to the reset button)

Once the C20 is turned off, press and hold the reset button. If you disconnected to switch off, press and hold the reset button and power supply.
After approximately 10 seconds the light starts flashing slowly. Release the button and push twice within 5 seconds following.  The light starts flashing indicating faster it is booting.
After a successful reset, a confirmation message will be written on the screen when the initialization is complete.

Kind regards

Dharmmesh

Tags: Cisco Support

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