C309a scans but does not produce an analysis file
Hi all
My C309a seems to scan ok, I see a progress bar, but it doesn't scan the file or proceed to produce a pdf file, or the other tif or Word options.
I noticed that there is no folder "Scan My". So I created one, but which did not help.
The instructions in 'how to scan', says the Solution Center goes to the location of the file. Well this isn't. Or search all the computer does not find the file named during the scan process.
With the help of a processor Intel Core 2 quad running MS Vista Business 64-bit
Any ideas anyone?
Thanks in advance
Hi all
I found the update and everything works now.
Tags: HP Printers
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