Call cold Advance Windows Care PC Helpdesk - Bona Fide?
I received a phone call from PC Help Desk, Advance Windows care explaining that they know my system has a problem and that they got my information from my record of Microsoft. With the help of windows R Eric showed me the warning and sign on eventvwr and msconfig error and provided a number of cmd and Assoc. He wants access to my laptop in order to analyze the issues that prevented several items from Microsoft (shown on the entry in msconfig). I have AVAST protection (running), but he suggested will not sort out all the problems already on the computer and that I should have Norton or McAfee instead.
I'm no IT competent (other than being able to use the software), but this call was not asked. It of a real call and do I need to allow access to the laptop to identify the problem. Thank you
On Friday, March 9, 2012 11:39:50 + 0000, PercyMilo wrote:
I received a phone call from PC Help Desk, Advance Windows care explaining that they know my system has a problem and that they got my information from my record of Microsoft. With the help of windows R Eric showed me the warning and sign on eventvwr and msconfig error and provided a number of cmd and Assoc. He wants access to my laptop in order to analyze the issues that prevented several items from Microsoft (shown on the entry in msconfig). I have AVAST protection (running), but he suggested will not sort out all the problems already on the computer and that I should have Norton or McAfee instead.
I'm no IT competent (other than being able to use the software), but this call was not asked. It of a real call and do I need to allow access to the laptop to identify the problem. Thank you
This is a scam and that is becoming more and more common lately. But
worse, if you leave them in your computer, which knows what losses are that they
done there, or what confidential information they stole.
So if you have done so, I highly recommend that you do both of the following
immediately:
1 do a clean reinstall of Windows.
2. change all of your passwords, especially banks or other
financial sites.
Ken Blake, Microsoft MVP
Tags: Windows
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