Camera does not start

I downloaded the new driver for the camera on the laptop using Vista Home. But I can't get the camera to start. White gray photo appears. It worked before, especially those who use Skype.

reinstalled the software of the camera for PC laptop Toshiba presents.  Vista

Hi 6Walker,
 
1. it worked earlier?
2. don't you update the graphic card drivers on your computer?
3. What is the brand and model of your laptop?
 
First update the latest graphics drivers on your computer.
 
You must be logged on as administrator to perform these steps.
 
a. open the Device Manager by clicking the Start button, click Control Panel, clicking system and Maintenance, and
and then clicking Device Manager. If you are prompted for an administrator password or a confirmation, type the password
or provide confirmation.
(b) in Device Manager, look for the device and then double-click the device name.
c. click on the driver tab, then click on set to update driver and follow the instructions.
 
Try to follow the link provided below to update a hardware driver that is not working properly.
http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly
 
You will need to contact your manufacturer's Web site to download the latest drivers for the graphics card.
 
I also suggest you to uninstall all the drivers of webcam and software installed on your computer and restart your computer to leave the windows generic drivers and see if the problem is resolved.
 
For that you must be logged on as administrator to perform these steps.
 
a. open the Device Manager by clicking the Start button, click on the Control Panel, clicking system and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
(b) in Device Manager, look for the device and then double-click the device name.
c. click on the driver tab and then click on uninstall the driver, and then follow the instructions.
 
After the uninstall, follow this link below to uninstall a software or program associated with webcam.

Uninstall or change a program in windows.

http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program                           
 
After completing the steps above, you must restart your computer and allow windows to automatically load the generic drivers and check if the problem.
If the foregoing provided measures is not the problem, you can try Cleanboot:
 
Put your boot system helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.
 
See the following article in the Microsoft KB for more information on how to solve a problem by performing a clean boot in Windows Vista or Windows 7:
 
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135                
                                                         
Note: After a repair, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

Thank you, and in what concerns:
I. Suuresh Kumar - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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