Can connect to the network, but not the internet, a "Local" access only

Just installed a new router and am now unable to connect to internet on my HP laptop. The laptop is running Windows Vista 64-bit Service pack 1. Pulling him diagnose & repair window returns a message indicating "your modem or router is not available.

I tried several things to get the internet to connect. I have reinstalled the driver, turned off the firewall, disabled the Internet Version 6 (TCP/IPv6) Protocol and manually configure the network connection.

I have a desktop computer with a wireless adapater that performs the exact same OS as the laptop and I have no problem with this connection.

I am able to connect to the internet if I connect the laptop to the ethernet cable. I am completely confused and would appreciate any advice!

Hi Ima be,

You can follow the steps below and check if that helps you solve the problem.

Method 1

Try to power cycle the router and the computer and check if it helps.

On the PC:

  1. Save your work and restart the machine.

On the router or modem (if wireless printing):

  1. Unplug the router and the modem.
  2. Wait 30 seconds.
  3. Plug in the modem and wait for it to come to the ready state.
  4. Plug in the router.

After you put cycle check the connection between the router and the computer.

Method 2

If the steps above do not help, you mayreset TCP/IP stack. To reset access the link below and either click on "Fix it for me" or follow the instructions to fix it yourself:http://support.microsoft.com/kb/299357
 
Disable the IP helpdesk:
1 hold the Windows key and type R, type "services.msc" (without the quotes) and press enter
2. scroll down to the IP assistance service, right-click on it and select Properties
3. in the drop-down list box that says "Automatic" or "Manual", set it to disabled and then click 'apply '.
4. then click on "Stop" to stop the service from running in the current session
5. click on OK to exit the dialog box

Method 3

Disable IPv6 and remove IPv6 virtual cards:
 
Try to uninstall IPv6 on all interfaces, the removal of virtual cards of IPv6 and reset the TCP/IP stack. To remove the IPv6, go to the properties for each network adapter, and deselect the check box next to the Protocol "Internet Protocol version 6 (TCP/IPv6), which will turn off, or select it and click on uninstall, which withdraw power off the computer.» Then go into Device Manager and remove any 4to6 adapters, adapters miniport WUN or tunnel adapters.
NOTE: You should do this for each network connection, even if they are disabled.

Method 4

Disable the DHCP Broadcast Flag:
Link: http://support.microsoft.com/default.aspx/kb/928233
Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
http://support.microsoft.com/kb/322756.  How to back up and restore the registry in Windows
 
Windows Vista cannot obtain an IP address from certain routers or some non-Microsoft DHCP servers
 
To resolve this issue, disable the DHCP BROADCAST flag in Windows Vista. To do this, follow these steps:
1. Click Start, type regedit in the search box, and then click regedit in the list programs.
2. If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
3. Locate and then click the following registry subkey:
4 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\ {GUID}
5. in this registry path, click the (GUID) subkey that corresponds to the network adapter that is connected to the network.
6. on the Edit menu, point to new, and then click DWORD (32-bit) value.
7. in the new area #1, type DhcpConnEnableBcastFlagToggle and press ENTER.
8. right click on DhcpConnEnableBcastFlagToggle, then click on modify.
9. in the value data box, type 1 and then click OK.
10. close the registry editor.
 
By setting this registry key to 1, Windows Vista's trying to get an IP address using the BROADCAST flag in DHCP Discover packets. If that fails, he will try to obtain an IP address without using the BROADCAST flag in DHCP Discover packets.
You can also try uninstalling and reinstalling the driver for the wireless card.

I hope this helps. Let us know the results.

Thank you and best regards,

 

Srinivas R

Microsoft technical support.

Visit ourMicrosoft answers feedback Forum and let us know what you think.

Tags: Windows

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