Can copy and scan but not print with my hp deskjet all-in-one 1515

Hello

Pls help! I can't print. I can scan and photocopy with my hp deskjet printer 1515 all-in-in-one, but I can't print. I tried to print with my computer laptop windows 7 and was able to print but I can't print using my regular laptop, which is a laptop HP 650 which uses windows 8.1. When I send a document to print is says it is printing and shows in the print queue and then disappears. What can I do? He has not even print a test page but it printed a page of information and the alignment of catrige page.

Hello

Please, try the following steps and let me know if that can help you:

  1. In the Control Panel, select uninstall a program and uninstall the driver software base HP Deskjet Ink Advantage publicly traded 1515.
  2. Click the R keys on your keyboard and the Windows Logo appears in the Run dialog box.
  3. Spool type and click OK.
  4. Open the Drivers folder, and then select the x 64 folder if you have a 64-bit OS or the w32x86 if you have a 32 bit OS
    Note: visit http://whatsmyos.com/ to find your type of operating system if necessary.
  5. Open the 3 folder, locate the HPBXPSRENDER. DLL file and rename it to HPBXPSRENDER. OLD
  6. Reinstall the latest version of the HP software:
    http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Al-117537-4&cc=us&DLC=en&LC=en&OS=4158&product=5385208&sw_lang=

Shlomi

Tags: HP Printers

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