Can not download desktop applications

Hi guys,.

I try to update my applications CC and cannot access it via the installer of Office CC. I can not disable the firewall because there is a corporate firewall (Symantec) and I have been assured no adobe site have been blocked. Despite this, I always get an error 201.

I tried instead to download directly on adobe.com, but what I get here is a screen rotating boxes of progress for a while which is then replaced by a screen that says: 'we are currently having problems... Please contact customer support.

Any ideas?

Hi Owen,.

With a corporate firewall, you will need to add URL Adobe and ports to the white list of firewall in order to install Adobe products.

I shared the list on personal message.

In the meantime, you can take a look at the following links for more information

Troubleshoot Adobe Creative cloud download, install and update questions

The activation and deactivation of Adobe problems

Tags: Adobe

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