Can not read my CD/DVD drive CD.

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I can read both regular DVD and Blu - ray DVD in my drive and until a few months ago, I could also play CDs.  All of a sudden I couldn't play CD any longer. The drive recognize anything in the drive when a CD is in it. The PC 'says' it's empty. I tried to fix the problem with the removal of the drive in the list of the unit, but she came back with the same disability as descripbed on reboot. I also trided 'FIX IT' via the MicroSoft Support and HE told me that he could not fix the problem. Help, please!

Hello

·        Remember to make changes to the system, software installed or deleted some software on the system?

Try with another CD/DVD and check if the CD/DVD drive is able to recognize the drive.

Apart from that, I suggest you follow the steps described in the articles below and let us know your progress.

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.Microsoft.com/kb/929461
When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.Microsoft.com/kb/939052

I suggest you follow the steps manually it is present in the fix he article mentioned below.

Your CD or DVD drive is missing or is not recognized by Windows or other programs

http://support.Microsoft.com/kb/982116

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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