Can not scan wireless Photosmart Premium C410A

My C410A runs well wireless for all functions except scanning. It will not respond to a command to scan wireless. Support long sessions with HP and Microsoft Netgear (mfr-router) have failed to identify the source of effective workaround of prob. has been to use the USB connection for the scan only function. Everyone knows the inability even to scan wireless?

Problem solved after three hours on the phone with HP technicians yesterday and today. Bottom line: the signal from my router Netgear Wireless-G (WGR614v10) is not enough to support stable wireless scanning, and therefore the permanent solution is to scan to my HP C410A only via the USB connection. A secondary issue was my inability to scan from my second printer, a HP all-in-one Photosmart 3210. Technology concluded that, because of the presence of the solution Center for the C410A, the scan of 3210's function, which depends on a previous Solution Center version much (v7), could not coexist on the same computer. So, the solution to this issue is simply to use the 3210 for everything except scanning.

Thanks for your efforts. Detective Conan.

Tags: HP Printers

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