Can not see files after you have saved a copy but when save twice tells me file already exist

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• If you have made a purchase before June 27, 2012, you can not see your order history or product due to recent changes to the site keys.

  Hello

  I bought a copy of Windows 8 before 2012. However, the "Web site changes" erasing all purchasing history. I lost the key and order number (its been 3 years..) I need to re - download the product and get the key. The word is supported and they tell me, I need the product key or to a credit card / statement for them to give me my key. Well, its been 3 years, I lost a few since banks debit cards then and changed. I assumed that all purchases of digital media or purchase stories would remain secure through the Microsoft Store or Microsoft Store Website.  Is to find my old credit card number or the old statement of account the only way to get it back? Certainly not I will buy digital downloads from Microsoft in the future. Yes, I lost my windows key that I get it. However, Microsoft seems to have lost my order, the key and purchase history.

  -JMB

  Hello, JMB,.

  Thank you for visiting Microsoft Community.

  I can understand the disadvantages that you have to cross because of the purchase history are erased. Microsoft Sales and support of the team must be able to get out of your recordings with some recognition from your entries.

  I suggest you to contact Microsoft Sales and Support Team for this.

  Sales of Microsoft and support

  http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage

  Hope this information is useful. Do not hesitate to write back for any further assistance with Windows, we will be happy to help you.