Can't cancel print job

My print monitor gives me the message: "cannot delete"nomdefichier.pdf"Job #255 is already cancelled - cannot cancel."

General information: I used our printer range color M375nw MFP HP LaserJet 300 for the last 4 months with a Wi - Fi and it played beautifully. We ship these jobs for PC and Mac. Last night, I sent several files of my iMac to print; in the middle of the process, the printer ran out of ink. I changed the toner and began to print again. The first file I sent was being in A4 format (which I didn't notice when I sent). The file printed, but was very slow. Then the printer hung up after printing a different file. I tried to cancel printing the monitor said was the next file in the queue, but I got the message "job #255 is already cancelled - cannot cancel.»  I was able to cancel all remaining work in the queue, but not this particular task. I restarted my Mac and the HP printer, nothing helps. We have been able to print from other devices (a laptop and an iPad) but my iMac is recalcitrant.  I am able to connect to the printer, but cannot delete this work. Any suggestions on how to clear this work will be most appreciated.

P.S. This thread has been moved from LaserJet Compatible Macintosh - moderator Forums of HP products

You can try to remove the printer from the Mac and then recreate it with the same driver and settings.

Tags: HP Printers

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