Can't get Epsom printer Event Manager to "scan to email".

Recently installed Epsom SX215 printer / scanner but impossible to activate the function "scan to e-mail". Everything else works OK. All the drivers are up to date. Epsom event Manger says "cannot find the scanner driver. Install the driver before using the event handler"- yet the driver is correctly installed. Checked the Device Manager and no problem.

Hi Tim,.

Thank you for your message.

What is your computer make and model? 32 bit or 64it?

You said works by scanning regardless of the scan to E-mail option, so it sounds like the hardware is OK.

You install the event handler as the administrator?

Have you tried to install the handler in Compatibility Mode, as he has already worked in XP?

Has it ever worked before, the analysis of the function of e-mail on this computer Windows 7?

Mgiht you try turning off your anti-virus software and firewall to see if it is causing a conflict.

Is this Hooker to scan directly to this computer or is it over the network from another computer?

I suggest you perform a clean boot to see, is that a startup program can be the cause of the issue:

http://support.Microsoft.com/kb/929135

Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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