Cancel membership impossible
I bought Adobe Indesign with the intention of using it one month. I tried to cancel my subscription since. I continue to be directed to this page: https://helpx.Adobe.com/creative-cloud/help/cancel-membership.html . Unfortunately, I can't see any of the options on this page in my adobe profile. There is no phone numbers that I could locate and nowhere in my app options can I find a fact button cancel. It is certainly an intentional design decision by the company.
I want to cancel my membership as of today. I also want to recover all the additional months, that I had to pay for a service that I don't use. I can't wait to hear what we can do.
Please check I sent a private message.
Tags: Adobe
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Hello
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
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Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
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Please contact support by calling/chat for cancellation requests and billing queries:
You can also check the help below document:
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http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN ) -
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If I cancel membership CC, all applications downloaded on my computer still works?
If I cancel membership CC, all applications downloaded on my computer still works?
The CC app can work offline for 90 days, after 90 days, you will need to be online to check the subscription & keep active, so if you stop the CC application stops working after activation in the server.
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Jim
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Hi ppl,
When I go on manage accounts-> manage plans, I do not see 'Cancel subscription' under my membership in the creative cloud.
Anyone know how to cancel it?
Natalie
Hello
Now, you can cancel your subscription in your Adobe account page.
Follow the workflow auto cancellation: cancel your Adobe Creative Cloud membership
Hope that helps!
Kind regards
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Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser.
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You can also check out link below:
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Hi all is there,
I use creative cloud membership. And I fails to cancel the membership. I use google chrome and firefox to access my account, but when I opened 'manage plan' to cancel, there is always a 404 error.
So I try to contact the customer service team, but there is no any direct e-mail contact, only forum and phone number, no cat. I post in the forum and that answer only Member me, not the adobe staff.
We, customer, pay US $ 33/month to get a very bad customer service. I use many online services and Adobe seems the worst customer service I've experienced up to now.
Adobe customer service, where are you now? Please submit and serve your customers well or your business will suffer a loss. TKS for listening!
Cancel see answer #1 in https://forums.adobe.com/thread/2023066
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