cancel my annual

Similar Questions

• How to cancel subscription (annual) of Adobe Creative Cloud without hidden costs or cancellation?

  I'm having a very difficult time, cancel my annual subscription of CC.  Any help would be appreciated.  I want to apologize to come for the long rant.  I have already contacted Adobe Customer Service and they can do something to help.

  First of all, I contacted Adobe Customer Service earlier this year to cancel my subscription and was informed that if I cancel my subscription at that time there I would be charged half of my subscription cost.  I learned that my subscription is going to complete its annual plan on May 10, 2016 and to cancel, then to avoid cancellation fees.  Because it was almost over and my younger sister remained until here, I decided to keep it (and they offered me a free month).

  Out of curiosity, I tried to cancel my subscription again around May 6 to see if I would still have to pay any cancellation fees.  I did, so I contacted Adobe Customer Service who, the same day to ask when can I cancel my subscription to avoid any charges since I was perplexed after that because my next Bill date was May 10 and my renewal date, was on 10 June.  I was informed I would avoid any fees if I cancelled may 11 (a difference of day, by the first representative I spoke with).  I was ok with that and waited for days.  I had affixed date on my calendar, so I don't miss and have to spend another year to pay for it.

  Yesterday, on 10 may, I received an email notifying that my annual subscription would be auto renew on June 11, 2016 (PT).  I didn't, so that after the consumer service representative statement today (11 May) I went to cancel my subscription, I was shock to find that my account has been suspended and I could cancel is no longer.

  

  Seeing as reviews, I checked my account to make sure that there was no problem with my credit card.  My account indicates that the payment is always processed currently, which puzzled me because Adobe said that there was a problem with my recent payment and asked me to update my payment details/credit card.  At this point, I can't find the Cancel button and cancel the subscription on my own.

  

  Because I could not cancel on mine, I contacted once more Service customer to let them know that it's May 11 and I want to cancel.  This time, I learned that I or they can cancel my account because he was suspended.  I was told that I have to change my credit card information before they could cancel.  Of course, I didn't want to do that since my account rings which he dealt with, I would not be charged twice (I informed the representative of the EC).  The only advice that the representative had to (1) update my credit card information so that they would try to cancel my subscription or (2) leave what he and the subscription will automatically expire (if Adobe cannot take payment).

  Now, I KNOW there is no problem with my credit card (it's a debit card) and the payment will clear without any problem (Yes, I have enough funds in my account to pay).  What should I do?  I do not want to update my credit card and get billed twice or interrupt the payment of current treatment.  Also, I don't want to just wait and do nothing to see if the subscription expires on its on.  We all know that Adobe automatically without renewing an option does not automatically and I really DON'T want to spend to pay for another year of a software that I don't don't need or use, renew the annual subscription!  I will appreciate any help really or suggests.  Thank you!

  Thanks, Ned.  Last night, I received a message from Syed Rizvi on my account.  My account was apparently in a "SUSPENDED state" due to some technical problems on end of Adobe.  Syed assured me that my case was up to the relevant team from Adobe and will ensure my account back to a normal state then personally stop my subscription so I will not be charged more far.

• I want to cancel the annual procurement plan how do?

  I want to cancel the annual procurement plan

  
  

  
  

  See here:

  https://helpx.Adobe.com/creative-cloud/help/cancel-membership.html

• I need to cancel the annual subscription I have with Illustrator

  I need to cancel the annual subscription I have with Illustrator

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• I want to cancel my annual package

  I want to cancel my annual package

  Hello

  Please follow the steps in cancel your Adobe Creative Cloud membership.

  Thank you.

• How to cancel an annual plan of creative cloud

  Please, I want to cancel an annual plan with monthly payment creative cloud and I Don t know how to do. Thank you!

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• what the procedure to cancel the annual subscription of the adobe package?

  what the procedure to cancel the annual subscription of the adobe package?

  Antonio

  Hi antonioa92488922,

  Please take help of this doc KB cancel your subscription or membership. Adobe Acrobat, services Cloud of Document PDF

  Let me know if you need additional assistance.

  Kind regards

  Meenakshi

• If I cancel my annual plan can I open a new paid account monthly on the same Mac?

  If I cancel my annual plan can I open a new paid account monthly on the same Mac? I'm in the 14 days cancellation period to cancel an account while the second installment didn't cross because my card has expired. I will be responsible for the potential costs of the old annual account?

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Cancel an annual subscription to creative cloud

  Cancel an annual subscription to creative cloud

  Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

  -or https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp

• How to cancel an annual plan?

  I want to cancel an annual plan of Illustrator.

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

• I can't chat support to cancel my annual package. Still, it redirects me to the community page and does not even show the option 'chat '.

  How can I contact support if she constantly redirects me to the community or the instruction page "how to cancel your annual plan? I monitor something?

  You can also contact the cat of bu billing support directly using contact customer service from Adobe

  Concerning

  Stéphane

• I just cancelled my annual membership plan immediately after I subscribed to it. How long will it take to pay me back?

  I just cancelled my annual membership plan immediately after I subscribed to it. How long will it take to pay me back?

  Hi jiqings85925763,

  Please contact the customer service.

  Kind regards
  Rahul

• Hello! I want to cancel my annual subscriction.

  I am looking for a way to cancel my annual subscriction. Can you help me?

  You may please check out the link below for instructions on cancellation.

  Cancel your membership creative cloud

  For more information you can contact the Support from Adobe by clicking on the link below.

  Contact the customer service

  Please make sure that you are connected to the right Adobe ID.

  Hope this will help you.

  Kind regards

  Hervé Khare

• Can I cancel my annual membership of creative cloud and get a refund

  Hello!

  I wanted to know if I can cancel my annual membership of creative cloud and get a refund of the balance of a few months, I left?

  Hello

  Please refer o the following links:

  Adobe - General conditions of subscription

  Manage your creative cloud membership

  Cancel your membership creative cloud

  If you still need help please contact support: contact customer service

  *Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.

  Let us know if that helps.

  Kind regards

  BANI

• How can I cancel my annual abonment?

  I want to cancel my annual abonment but in the site speaks of a 'chat' where I can do this, but I don't see anywhere, this cat. !!!

  Hi Caterinae,

  Please click on the link below to contact us.

  Contact the customer service

  Please let us know if this helps

  ~ UL

• How can I cancel my annual account? I hace two memberships just the same

  How can I cancel my annual account? I hace two memberships just the same

  Hello

  Please see the following links:

  Cancel your membership creative cloud

  Manage your creative cloud membership

  If you still need help please contact support: contact customer service

  *Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.

  Select the exact options shown in the screenshot below

  

  Let us know if that helps.

  Kind regards

  BANI