Cancel (Student Edition) annual subscription within 14 days

Similar Questions

• I cancelled my subscription within 30 days

  I cancelled my subscription within 30 days, and I want my money.

  How to contact support?

  Mentioned in this page: http://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html .

  If you cancel within the first month, you will receive a full refund. Otherwise, you are charged at 50% of your remaining contract obligation.

  • To cancel your subscription at any time, contact us - go to the contact us page, then click on the "still need help?" "Contact us." button.
    You may be asked to sign in. Sign in using your Adobe ID and password.

  Whenever I go to the page contact us and then click on the "still need help?" "Contact us." button, it turns its back on the page of "ask the community".

  I got my answer.

  I need to set my region at the bottom of the page.

• I ask the cancellation of my annual subscription to the creative cloud for Adobe Acrobat Pro DC, emergency, because I have no more interest. MasterCard to end 5345.

  I ask the cancellation of my annual subscription to the creative cloud for Adobe Acrobat Pro DC, emergency, because I have no more interest. MasterCard to end 5345.

  Hello

  Please contact support:

  Contact the customer service

  Hope this helps!

• How to cancel my membership creative cloud within 14 days of purchase?

  I tried to follow the instructions of the customer service and communicate with the staff of Adobe, but I kept waiting for so long. I'm afraid at the moment I can contact a member of staff to help me cancel it, he's going past the 14 day limit so that I won't be able to get a full refund. It's horrible. Can someone tell me what I can do now? I'm lost!

  Sorted. Thank you! The staff is friendly :)

• Cancellation of the annual subscription to the members of the team

  After spending the last 3 days, to try to remove the feature of auto-renew or cancel the composition of the team, I'm more upset. I tried several calls to your so-called "customer service" phone number. Each trial irritates me in a very polite person that "captures my information" and transfers my call to the one who is supposed to solve my problem. After being on hold for a total of 5 hours (!), I'm using this means of communication. Your function of so-called "cat" has not been available for 3 days in a row well that your website promises "(24/heures par jour 7 jours par semaine) access." I suggest you rename your "Customer Service" Department "Customer Aggrevation".

  I would appreciate it if someone can solve this problem for me. To be precise, I wish that the members of the team under my Adobe account "[email protected]" cancelled at the expiration date of 16 January 2016. Please let me know if you need more information.

  Other users in an open discussion can not help, only Adobe

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066

  NOTE that the chat support is not really 24/7

• How can I cancel my membership for a refund... sound within 14 days

  I bought the subscription and is not what I want. He says that I can cancel within 14 days for a full refund... it is still day 1.

  Hey aliciah97637881,

  Absolutely Yes. If you cancel your subscription within 14 days of purchase, you are entitled to a full refund.

  Please visit the below mentioned link to cancel your subscription:

  Cancel your subscription or membership. Acrobat, Acrobat.com online services

  Kind regards

  Ana Maria

• Annual subscription cancellation

  How to proceed to the cancellation of its annual subscription?

  After two years subscriptions, I would like to stop because it not me interested most.

  Hello

  Please see: -.

  Manage your membership FAQ: How can I cancel my membership creative cloud, Acrobat or PDF Document of Cloud?

• Upgraded 3 annual subscriptions to a single any one app

  Hello

  Can you help to cancel my existing annual subscription of 3 apps - Adobe® Photoshop® CC (one year), Adobe® Illustrator® CC (one year), Adobe® animate CC (one year) and install in place '(a year) all Apps paid monthly? Please ITS URGENT. I can't reach you on the phone or Chat and I need a result as soon as possible. Thank you.

  Manage your membership and your payment. Creative cloud

  https://helpx.Adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Full annual subscription to 12-month prepaid subscription

  I think joining the $30 cc full annual membership on the first year (since I have CS3) and the passage to the prepaid 12 month (via Amazon) on my second year membership. I know that full annual membership will be $ 50 per month after the first year, so I thought that I just paid $600 for 12 months and not worry it each month.

  Are there any consequences if I go on this route? Should what I do to make sure that the transition will be smooth? (What should I disable or uninstall all Adobe products and contact Adobe to cancel the current annual subscription? or I simply entries, the new prepaid product key?)

  Hello!

  In your case, I highly recommend turning off auto-renewal once you have purchased your annual membership. You can make changes to your subscription creative cloud on the my account page on Adobe.com: https://www.adobe.com/account.html Just click on 'My subscriptions and services' in the right column. After the end of your full annual membership commitment, go and make sure that your annual subscription is completely outdated and does not automatically renew. All you need to do is purchase your 12 month pre-paid on Amazon and make sure that you use the same account information, you used in your first subscription.

  The only fees you might encounter in this process are if you decide to cancel your membership at the beginning: (taken from the Creative Cloud FAQ)

  If you decide to cancel a subscription 3 or 12 months prepaid, bought from a retailer or an online store, you will receive a refund of 50% of the value of the time left on your membership. To cancel your subscription, contact Adobe Customer Service.

  To cancel a subscription for one year, you can access the account page on www.creativecloud.com online or contact Adobe Customer Service. If you cancel your subscription before meeting the date of 12-month commitment, you will be charged 50% of the amount remaining on your contract.

  So make sure that your full annual subscription does not renew after your commitment!

  After that your annual membership expires or is cancelled, the applications that you have installed will be disabled and you will not be able to use them. You don't need to uninstall and reinstall them - you need to just enter your new subscription information in the Application Manager the next time you reopen applications.

  If you have problems with this process, or a more personalized help, you can always contact the Adobe Customer Service: http://helpx.adobe.com/contact/

• I am a student and purchased the student for an annual subscription, but CC edition is not recognized and asking me to subscribe. I need to connect to the account of the student for my personal account.

  I am a student and purchased the student for an annual subscription, but CC edition is not recognized and asking me to subscribe. I need to link the student account to my personal account.

  Hi bridgettea37560549,

  You must use your e-mail address student account with which you made the purchase.

  You can follow the steps as https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Let us know if this helps!

  Kind regards

  Aurélie hamadi

• Please cancel my subscription ExportPDF and full refund amount (it's within 30 days of the renewal).  Thank you!

  What the title says!  Please notify.

  Hi BrookM_123,

  The cancellation policy applies for the first 30 days of purchase (no renewal). You can contact customer service if you feel that your renewal was made by mistake.

  Best,

  Sara

• Cancellation of automatic renewal within 14 days

  This is to highlight a major problem and blocking of the training in the service Adobe customer, conversation, reading for yourself and you will understand what I mean:

  File number: 0219807857

  Client CC

  Here's what we know about your problem so far. It relates to:

  Change of creative cloud

  Membership, account, change in payment

  Cancel your membership changes

  Thank you for your patience.

  In the meantime, you can try our community forums, where experts are available 24 hours a day, 7 days a week to answer your questions.

  You can also chat with experts from Adobe live on contraction. Check out our calendar for Ask the Experts LIVE and get 'How To' video stream live, ask questions and learn new skills!

  You are now discussing with Isha.

  Please do not close the discussion window or browser tab because it will end our chat session.

  12:28:35

  Isha:

  Please contact Adobe Membership Services, my name is Isha. How can I help you today?

  12:28:52

  Customer CC:

  Hi, Isha, my account got auto-renouvelé but I want to cancel it.

  12:30:53

  Isha:

  Sure, I'll look into your account right now to view exclusive offers for your membership.

  12:33:35

  Customer CC:

  I was charged £21,91 I want a refund of this amount.

  12:35:05

  Isha:

  Very well.

  12:35:11

  Isha:

  As I see you have Creative Cloud Student and Teacher Edition (one year).

  12:35:21

  Isha:

  You want to cancel the same?

  12:36:24

  Customer CC:

  Yes, could you confirm that I am in this new contract cancellations?

  12:36:45

  Isha:

  I wish to inform you that since you have agreed to be in a commitment, if you cancel the subscription within the commitment period, there is an early termination fee that represents 50% of the remaining months. This tax is according to the contract you agreed at the time of the purchase and was mentioned in the conditions as well.

  12:37:34

  Customer CC:

  This renewal was not my intention. the old contract has been renewed, so I still have a period of grace to cancel.

  12:38:05

  Customer CC:

  IM only 3 days in this new contract

  12:38:43

  Isha:

  I wish to inform you that a new contract is started and if you cancel it now then you will have to pay cancellation fees.

  12:39:14

  Customer CC:

  What is the grace period to cancel a contract with adobe?

  12:40:17

  Isha:

  If it's a new contract so you can cancel it within 14 days, but if it is automatically renewed so it cannot be cancelled without cancellation fees.

  12:40:44

  Customer CC:

  I don't have auto renew

  12:42:10

  Isha:

  We send emails from automatic renewal of 11 months to the e-mail address registered with Adobe. There may be a slight possibility that the email could have in your trash or Spam folder and if you contact not we to stop automatic renewal, then the subscription gets automatically renewed.

  12:42:31

  Customer CC:

  I do not have an email

  12:43:42

  Isha:

  I wish to inform you that an automatic email is always sent to our customers.

  12:45:05

  Customer CC:

  can I have a number to call please

  You will receive your chat transcript at [email protected] at the end of your cat.

  12:45:55

  Isha:

  Sure.

  12:46:33

  Isha:

  You can call this number-1-800-833-6687.

  12:47:01

  Customer CC:

  also, could you send me a link to the contract please

  12:47:17

  Isha:

  Sure.

  12:47:47

  Customer CC:

  I have a number of client based in the United Kingdom please

  12:47:57

  Isha:

  I apologize for the inconvenience.

  12:47:57

  Isha:

  http://www.Adobe.com/misc/subscription_terms.html

  12:49:07

  Isha:

  I wish to inform you that this number will work for you.

  12:50

  Customer CC:

  the agreement said there is no annual contract and that I am authorized to cancel within 14 days

  12:50:37

  Customer CC:

  Sorry

  12:51:15

  Customer CC:

  If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, you will be charged 50 percent of your remaining contract obligation and your service will continue until the end of the this month billing period. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

  12:51:35

  Isha:

  Yes, quite correct.

  12:51:39

  Isha:

  You will be charged the annual rate stated at time of purchase as a lump sum, plus applicable taxes. Your contract will be renewed automatically, on your annual renewal date, until that you cancel. Renewal rates are subject to change, but we will always warn you beforehand. If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contract. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

  12:52:47

  Customer CC:

  Annual contract, monthly paid Service begins as soon as your payment is processed. You will be charged the price indicated at the time of the purchase, applicable taxes (such as value added tax when the rate shown does not include VAT), every month for the duration of your annual contract. If the rate of VAT applicable (or other taxes or service) is changed during your term of one year, the price will adjust accordingly. Your contract will be renewed automatically, on your annual renewal date, until that you cancel. Renewal rates are subject to change, but we will always warn you beforehand. If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, you will be charged 50 percent of your remaining contract obligation and your service will continue until the end of the this month billing period. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

  12:53:16

  Customer CC:

  IM on the annual contract paid monthly. The end of contract at the end of the year

  12:53:34

  Customer CC:

  the contract begins the initial payment and I have 14 days to cancel.

  12:53:44

  Customer CC:

  or did, I read that wrong?

  12:54:44

  Customer CC:

  in my situation, my new contract started 23/09/2016 is today 26/09/2016. I so 13 days to cancel. So what is the problem?

  12:56:59

  Isha:

  I would like to inform you that this policy applies to the new subscription subscription is automatically renewed as this policy does not apply.

  12:57:32

  Customer CC:

  Where can I find this information in the contract, please?

  12:58:29

  Isha:

  If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contract. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

  12:59:07

  Customer CC:

  so you're saying the my annual contract doesn't have at the end of the last 12 months?

  12:59:27

  Customer CC:

  or it end and then launched a new contract?

  12:59:43

  Customer CC:

  Cause is annual contract make clear

  12:59:45

  Isha:

  It was completed and then it was automatically renewed.

  12:59:58

  Customer CC:

  is it a new contract or not?

  13:00:19

  Isha:

  Its an auto renewed contract.

  13:00:39

  Isha:

  I suggest you to complete the term of office and to allow you to continue with the subscription, I can offer you 2 months free. This means that you would not have to pay for the next 2 months.

  13:00:39

  Isha:

  13:00:51

  Customer CC:

  can I have the information for the Auto contract renewed please

  13:00:53

  Isha:

  I apologize for the empty message.

  13:01:32

  Customer CC:

  Can I please contract information for the "auto renew please."

  13:02:02

  Customer CC:

  I can't find the "auto renewed contract" on the adobe Web site.

  13:02:43

  Customer CC:

  can you please send me the link

  13:02:47

  Isha:

  Your contract will be renewed automatically, on your annual renewal date, until that you cancel. Renewal rates are subject to change, but we will always warn you beforehand. If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, you will be charged 50 percent of your remaining contract obligation and your service will continue until the end of the this month billing period. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

  13:03:09

  Isha:

  It is mentioned in the same link I provided above.

  13:04:06

  Customer CC:

  It is said in the information that you send to me: "If you cancel within 14 days of your order, you will be refunded."

  13:04:15

  Customer CC:

  done, I read that wrong yet?

  13:05:01

  Customer CC:

  Isha, could you please stop wating my time

  13:05:10

  Customer CC:

  IM in the period of 14 days

  13:05:25

  Isha:

  Yes, if you cancel in 14 days, will be refunded to your account, but its only applicable on the new order

  13:05:27

  Customer CC:

  come on, seriously.

  13:06:09

  Isha:

  I apologize for the inconvenience caused to you.

  13:06:09

  Isha:

  http://www.Adobe.com/misc/subscription_terms.html

  13:06:19

  Customer CC:

  the information is for the renewal is not she who is the information that I asked you to bring.

  13:07:17

  Isha:

  Please allow me 1-2 minutes to discuss your case with my senior team.

  13:07:27

  Customer CC:

  Ok

  13:08:46

  Isha:

  Thank you for your patience.

  13:09:28

  Isha:

  I will need to climb this case to my senior team so that they can check what can be done better to solve your problem, they will get back to you within 24-48 hours by e-mail.

  13:09:36

  Customer CC:

  I'll post this conversation over the internet to expose the lock of the training, that guys get.

  I hope it's very urgent reviewed by administration of Adobe.

  Hi Jackson,

  The CC has been cancelled and a refund was also launched for the same thing, please let us know if any further help is necessary.

  Concerning

  Stéphane

• Cancelled annual subscription: where's the return?

  My annual subscription has been cancelled within 30 days of the annual renewal period, therefore under the terms of purchase of ADOBE (which I've read before registering) shouldn't I get a full refund?  ADOBE is charging me all year and cancel my subscription for one year.  Given hundreds, maybe thousands of consumers scammed by extending a subscription they want more pay for, maybe a class action law suit will finally get the attention of the Customer Service.  I am not really satisfied with this and the ADOBE customer service is totally unacceptable.  Take this discussion this forum (where I'm afraid nothing will be accomplished) and we will get to the bottom of this.  [email protected].  Thank you.

  This forum is not the place to discuss this issue anyway.  You work directly with the Support from Adobe.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• How can I cancel my annual subscription to Adobe ExportPDF?

  I warned to

  Adobe annual ExportPDF (other languages)

  and found it very difficult to use (not what I expected when I bought annual subscription) and I need to cancel it before that I can consider to explore other Adobe products. Help?

  Hi girls,

  I see that you have already cancelled your subscription, but it is still active until the next billing cycle. If you wish, I can cancel completely and will prepare a refund for you as well, given that you could be cancelled within 30 days.

  Please let me know how you would as I move forward.

  Best,

  Sara

• When to cancel: annual subscription

  Hello

  I have a student subscription. I got this for my interior design class, but I'm going to need is the creative cloud because I do not take this class again.

  I want to assure you that this subscription does not automatically renew. The renewal date is pretty average in the future and as a student, I don't want to have to pay another annual subscription if I didn't need the programs.

  Is it possible that I can have my subscription expires at the end of the year rather than renew?

  Thanks for your help,

  JUBI

  Do everything you need to make a reminder for the last month of your subscription to contact Adobe customer service and indicate that you want to cancel the subscription.