Cancel the composition of the team - THIRD attempt

This is my third attempt to cancel the Cloud creative team members.

I accidentally created on behalf of the team when I opened the individual account from month to month in December. I immediately called customer service and they told me that they cancelled on behalf of the team. The process was easy.

I was so surprised to see the Bill, five months later. I was charged double for the composition of the team and the individual account for five months.

Since then, I called customer service to cancel the composition of the team, but it was very disappointing. I had to talk to people over the phone for a few minutes only discover that someone else who can actually cancel the service will remind me later... I finally talked to this person and explained the situation. He was not fluent English, but he said that it would cancel the composition of the team.

Guess what. It was NOT cancelled. Very frustrating.

Hello

Please accept my apologies for the bad experience.  I'll look into this and address the problems are solved.  I will also organise the return of the wrong order.

^ Ani

Tags: Adobe

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