Cannot access the applications due to no internet connection

Original title: Windows8 connection

Hello! I recently bought a brand new computer that came with installed windows8. I am unable to connect to internet through windows8. I can connect using Internet explore and firefox by using the Office on the same computer. I would like to be able to use the applications on this computer, but with windows8 saying its not connected I can't do. Can anyone help me to get windows 8 running again? I can tell you that when I started using this computer it worked until I downloaded a bot on the computer that my husband uses for his game online that only works on IE on this computer. I guess that when I downloaded the bot something happened but I don't know how to solve this problem, if it can be fixed. At this point, I can't remove the bot as he needs for his game. I hope someone can help! Thanks in advance for anyone who might able and willing to help me with this!

Hi S.Pearson,

It seems that you are able to connect to the internet using the browser desktop but not able to connect to the internet to use your applications.

This problem can occur because the proxy setting or if any application of party third conflict.

Please help me with the following information related to this issue:

  1. What is the brand and model of your computer?
  2. Have you installed a third-party security software on your computer?
  3. You receive an error message when you try to use the apps?

Please follow the steps mentioned below:

Method 1: If the proxy is enabled, you will not be able to use the metro apps. I suggest you to check the proxy settings and if the proxy is enabled, go ahead and disable it. Refer to the steps:

Turn off the proxy connection:

Follow the steps to turn off the proxy connection.

a. click on the gear box in the upper right corner in Internet Explorer.

b. click on Tools and then click Internet Options.

c. click on the connections tab, and then click LAN settings.

d. uncheck the use a proxy server for your LAN check box.

e. click on OK.

Method 2: Temporarily disable third-party security program.

If you have installed a third-party security program, I suggest you contact the technical support of the safety program and temporarily disable the software.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable the antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network at the time the anti-virus software is disabled, your computer is vulnerable to attacks.

Please answer us on the State of the question to help you further

Tags: Windows

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