Cannot apply the update to Acrobat DC

Hello

Please note that this is NOT a question about the upgrade of an earlier version of Acrobat FOR Acrobat DC. I have successfully upgraded to Acrobat DC (volume, track classic, local, i.e. non-cloud, installation license), and it works well.

It IS a question on the application of a patch/update to Acrobat already installed domain controller. There is a patch available to update Acrobat DC of the current v15.6.30033 to v15.6.30060 of 'classic' track. This update fails with "error 28000, Installation of the Acrobat licensing Module has failed."

Googling brings up a lot of mentions of this error when you try to upgrade an earlier version of Acrobat (Acrobat X or XI) in Acrobat DC, but I can't find anything about this error appears when you apply a patch/update. Please note that I have many installs of the domain controller that have updated to v15.6.30060; only, many have failed, so I am confident that this isn't a problem with the patch. All PCs are fully Win7 enterprise, SP1 patches.

What I've tried so far: I deleted all the previous versions of all Adobe products from the computer, including files and registry entries, and I uninstalled and reinstalled Acrobat DC. I disabled the antivirus as he attempted to apply the failure 15.6.30060 patch. Manually, I downloaded and tried to apply the 15630060.MSP patch. I ran anti-virus and anti-malware analysis, negative results and I have run Chkdsk and CCleaner.

I can't think of anything else to try and would be very grateful if anyone can suggest something that might help me to overcome this obstacle.

GaryK

For any future reference - Mohd Amish came up with a fix. Please note the specific circumstance: If you already have Acrobat installed DC updates fail, try this: start Acrobat DC. Rename the OOBE folder in \Program Adobe OOBE. Bak. Try the update. If it works, you can remove the old OOBE folder.

Tags: Acrobat

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