Cannot cancel the creative cloud

I met my annual contract commitment, towards the end that sent me an email letting me know the annual contract was ending. The email said I had to stop the automatic renewal or the number of members would continue, which I stop automatic renewal. Once I have stop, I received an email stating that my CC would turn to a free account. When I tried to cancel my account, I was sent to the CS chat who told me that I never stopped automatic renewal and the reason why I have not been charged is due to problem with my credit card billing. In addition, my subscription (free or not) cannot be cancelled. He continued to inform that I would not be charged for the month (why?), but if I have to cancel I would be charged 50% for early termination. This is not true. I remember specifically the email giving the opportunity to terminate automatic renewal. What I don't like, it's that I can't on my account how I could creative cloud started 8/9/2012-2013. Also, I don't like that it is so difficult to cancel, find the mailing address or talk to someone. I saw my contract over and over and not where it states that I have a commitment to life with Adobe Creative Cloud.

Which told me the Live Chat CS are not true. I barely use Adobe CC, I got to school. I met my commitment, but I think it's entrapment, making it so difficult to cancel and using vague language, it will be a matter of class action in the future. Why must it be this way? It reflects horribly on this company. Before I live chatted with CS I was considering one option of Photoshop, but I want to just out of Adobe. Can someone help me?

Because you have joined an annual subscription payable in monthly installments, not a monthly subscription and Adobe wants to talk to you to see if they can get allows you to keep, or at least know why you want to cancel.

Tags: Adobe

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