Cannot cancel the creative cloud
I met my annual contract commitment, towards the end that sent me an email letting me know the annual contract was ending. The email said I had to stop the automatic renewal or the number of members would continue, which I stop automatic renewal. Once I have stop, I received an email stating that my CC would turn to a free account. When I tried to cancel my account, I was sent to the CS chat who told me that I never stopped automatic renewal and the reason why I have not been charged is due to problem with my credit card billing. In addition, my subscription (free or not) cannot be cancelled. He continued to inform that I would not be charged for the month (why?), but if I have to cancel I would be charged 50% for early termination. This is not true. I remember specifically the email giving the opportunity to terminate automatic renewal. What I don't like, it's that I can't on my account how I could creative cloud started 8/9/2012-2013. Also, I don't like that it is so difficult to cancel, find the mailing address or talk to someone. I saw my contract over and over and not where it states that I have a commitment to life with Adobe Creative Cloud.
Which told me the Live Chat CS are not true. I barely use Adobe CC, I got to school. I met my commitment, but I think it's entrapment, making it so difficult to cancel and using vague language, it will be a matter of class action in the future. Why must it be this way? It reflects horribly on this company. Before I live chatted with CS I was considering one option of Photoshop, but I want to just out of Adobe. Can someone help me?
Because you have joined an annual subscription payable in monthly installments, not a monthly subscription and Adobe wants to talk to you to see if they can get allows you to keep, or at least know why you want to cancel.
Tags: Adobe
Similar Questions
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Cannot cancel the creative cloud - Español
No puedo cancel el don't cloud creative plan y llevo mas of 1 year ago
Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday
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PC W7 cannot close the creative Cloud application
Does anyone know why my pc W7 cannot close the creative cloud application when I stopped my pc?
When I want to shut down the pc, I always have a message and must close the creative application Cloud by force (I don't know the passage of law).
THX!
This seems like a minor issue, so I recommend leaving her alone and allowing victory to force her to stop.
You can also open your Preferences cc dialog box and not start cc when you connect if this prompt mind. Just run the application cc, at most once a month.
and if you want to solve the problem, you would probably need to uninstall any cc including the application office, specific to the use of the Adobe Creative Cloud cleaning tool to solve installation problems , restart your computer and reinstall the desktop by https://creative.adobe.com/products/creative-cloud application
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I cancelled the "Creative Cloud student and teacher edition (one year)" on March 23. But the page shows the next pay day will be April 25. It is sure that my program has been canceled?
I paid 71508won for cancellation fees.
You have to contact support directly for an answer...
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
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Hello. I want to cancel the creative cloud composition.
I want to cancel membership creative cloud.
In addition, can I get a refund?
If it's subscription month. You can cancel this subscription form your adobe account:
Cancel your membership creative cloud
Otherwise please contact support:
Hope this will help you.
Concerning
Megha Rawat
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The installation software that works online usually does not work on my mac, I can for example update adobe flash on my mac, never.
When I try to download the creative cloud for the error of the trial I get an error Code: 202 regardless of how many times I try to redownload the dmg and run the installation.
What I do with flash is usually wait a complete pack to be KMD and that works, I mean... when he can actually download the full pack and just install it instead of download an installer that requires even download stuff while doing the installation. I'm still some flash versions behind because of this.
Also, I was able to download the software from my pc and then install it on my mac, but I can't find a link for creative cloud + photoshop trial.In other cases, for example for new OS versions I can get the installer from another mac, as there are instructions for the installer to a version installed.
I need something like this available, including at - it something like that?
Make sure that your computer meets the specifications.
If it does and if you follow the 7 steps you can download directly here: Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools
If you have a problem from the download, you follow the 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow the steps 1, 2, and/or 3 (which adds a cookie to your system, allowing you to download the correct version of the adobe.com site).
failure to obtain this cookie translates into an error page displayed after clicking on a link on prodesigntools.com or initiates the download of an incorrect (e.g., current) version.
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Cannot open the creative cloud since the upgrade to windows 10
I can not open creative cloud since the upgrade to Windows 10.
Hello
Please follow the steps below:
Reach:
- C:------Users\ directory
-AppData\ Local\ Adobe\ trash OOBE and AAM Updater folder - C: \ Program Data-Adobe\ rename the SL-STORE like SL-STORE_OLD
- Empty the trash
- Launch the creative cloud and connect to connect and disconnect activate Cloud Creative applications
Let us know if that helps.
Concerning
Bani
- C:------Users\ directory
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Cannot open the creative cloud again.
I have Windows 7 64 bit. I downloaded some applications adobe creative cloud CC; turned off my computer to download other applications later. Now creative cloud does not open. What should I do to open it?
If you encounter a problem during the uninstallation of creative cloud see link below:
Problem uninstalling creative cloud
We must remove cloud creative associate app folders mentioned below, in order to avoid such problems in the future.
We remove files, cool new folders will be created again.
Step 1:
Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".
Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.
Step 2:
Navigate to C:\Program Files (x 86) \Adobe.
Open Adobe file and if present the file to remove Adobe Creative Cloud . [* important]
Step 3:
Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.
Type below command and press the enter"" key.
AppData
Then go to the Local > Adobe.
Open the Adobe folder and delete folders named AAMUpdater and OOBE.
Step 4:
Click on the link below and download the creative Cloud configuration file and use it to install the creative Cloud Desktop application.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe
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I get the error code 204 and cannot install the creative cloud. Need help!
Currently, I'm trying to install the creative cloud but error: 204 keeps popping up stating «It seems to be a problem of access to a critical file for download...» »
Can someone help me?
Thank you
For this a little late but I just had this problem and it was my malware program which was causing the problem. Just turn it off and it works perfectly.
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Cannot start the Creative Cloud sync on Mac OSX
Hello
I am unable to start Creative Cloud synchronization of file under Mac OSX 10.9.3. By clicking on 'Start Sync' in the screenshot below causes the creative dialog box clouds white Flash and then the page "Start syncing" appears again.
By clicking on the new button and it seems a whir in life (see below), but after some time looks like it times out and goes back to the screen "Start Sync". I restarted the creative cloud app, the relaunch finder, changed the target synchronization and rebooted the computer location. Still the same problem.
I hope someone can help. I bought an add on for Lightroom and you want to use the feature to synchronize to install - as well as the activation of file synchronization.
Hello
This problem has been resolved on another post. See here for the solution:
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Cannot open the Creative Cloud App (Mac)
Morning, I read tons of message about this problem and still does is not for me. I see this screen:
-J' uninstalled the application through the CC cleaning tool.
-J' deleted content OOBE, including the opm.db file
-J' I disconnect in the web (can not do in-App), I used a different Adobe ID and nothing works.
Please, can you help me? I need to use XD and have no way to do it.
Best,
DGM. -.
Hi Danielg56466162,
As you said you have tried all basic troubleshooting steps and also mentioned several threads on the forums, I would always recommend refer you to the links below and check if this is useful:
Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress
Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel
Creative Cloud Desktop App taped blue spinning wheel after update.
If the links above do not help, then please follow here shared steps and reset your hosts file: Mac-CS3 Licensing error, can not activate
Just in case if she still does not then follow the shared here and manually clean Adobe Creative Cloud desktop app from your machine: illustrator reinstall a trial version free 1 day old!.
Let us know if that helps.
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Cannot install the creative cloud desktop application
Yes. Something is very wrong with the installation process when after only 5 attempts to install creative cloud, the installation program Adobe has once again stalled. I tried first, she for at least 3 hours.
I'm on OSX El Capitan. MacBook Pro
I shouldn't really "must read carefully the notes of troubleshooting and restart my computer." It should work.
Very frustrating.
Problem solved then. It took shape about 40 minutes, while I put the remote control from my laptop to a techno from Adobe. It turns out that he had to create a new root/user profile. Something to do with InstallID not allowing the process to continue.
Large. So here's a suggestion: write some if/else statement in your installation code - if the process is blocked by InstallID, pop that says something to the effect that you (the user) have the same install rights that the person who installed your other Adobe applications, so create a new root with full administrator rights profile and install creative cloud it sends an alert. Then return to your usual profile.
Sound good? If you had given me this message yesterday morning, I know that I would be much happier than I am now, after having lost a few hours trying to resolve this issue.
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CANNOT INSTALL THE CREATIVE CLOUD
I'm out on this one, been trying to install creative cloud for over 2 weeks now. He arrived at a point that I'll have to seriously consider moving to a different design program!
Each time, I'm using any Installer (the installer of the trial of Illustrator, or creative cloud desktop application itself), I get error 205. Here are the troubleshooting steps I used:
1) reboot in safe mode with networking
(2) creative removed completely the cloud and attempted to reinstall
(3) set up a VPN and tried to install it
(4) downloaded an older version of the cloud creative office and tried to update
(5) delete each firewall that I got a computer and the router at the level (user)
(6) reinstalled my operating system (Windows, 10)
Firmware 7) for windows 7 and tried to install it (using all of the above steps)
(8) completely wiped my hard drive and installed windows 7 from scratch (and I tried everything above)
(9) again completely wiped my hard drive and installed windows 10 scratch.
10) has run all applications as an administrator, or created a new admin user to try to make it work this way.
I have no possibility to use another internet connection to do this. I am at a loss of compless for the words, and I worked at IBM for 6 years as technical support.
Here are the contents of my temp DLM file:
13/07/16 07:51:24:423 | [INFO] | | | | | | | 1996 | start of download *.
13/07/16 07:51:24:423 | [INFO] | | | | | | | 1996 | WDM Version is 2.8.0.1
13/07/16 07:51:31:383 | [INFO] | | | | | | | 4168 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{B35F6180-E65F-4396-B5FE-0B068CFBAEE2}
13/07/16 07:51:31:383 | [INFO] | | | | | | | 4168 | Preference: The customer put the preference for single stream download
13/07/16 07:51:31:416 | [INFO] | | | | | | | 4160 | number of threads is 0 and active thread count is 1
13/07/16 07:51:31:425 | [INFO] | | | | | | | 5548 | start of download *.
13/07/16 07:51:31:425 | [INFO] | | | | | | | 5548 | WDM Version is 2.8.0.1
13/07/16 07:51:32:593 | [ERROR] | | | | | | | 3004 | Is the windows error code - 12150
13/07/16 07:51:32:724 | [INFO] | | | | | | | 4160 | * Download the file acheves.* *.
13/07/16 07:51:32:825 | [INFO] | | | | | | | 4168 | The file to download is reativeCloud https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=C & name = CCLBS & osVersion = 6.3.0 & platform = win32 & version = 3.7.0.272
13/07/16 07:51:32:825 | [INFO] | | | | | | | 4168 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{844529F0-8EF0-40E0-B5EA-72EE0E9771EE}
13/07/16 07:51:32:825 | [INFO] | | | | | | | 4168 | Preference: The customer put the preference for single stream download
13/07/16 07:51:32:836 | [INFO] | | | | | | | 7000 | number of threads is 0 and active thread count is 1
13/07/16 07:51:33:322 | [ERROR] | | | | | | | 5812 | Is the windows error code - 12150
13/07/16 07:51:33:431 | [INFO] | | | | | | | 7000 | * Download the file acheves.* *.
13/07/16 07:51:33:561 | [INFO] | | | | | | | 4168 | The file to download is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/3_7/ClientData/ClientData.json
13/07/16 07:51:33:562 | [INFO] | | | | | | | 4168 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{0217DEEF-147F-4BA1-B1F2-CAC177CE3DEB}
13/07/16 07:51:33:562 | [INFO] | | | | | | | 4168 | Preference: The customer put the preference for single stream download
13/07/16 07:51:33:573 | [INFO] | | | | | | | 1144. number of threads is 0 and active thread count is 1
13/07/16 07:51:34:171 | [INFO] | | | | | | | 1144. * Download the file acheves.* *.
13/07/16 07:51:40:396 | [INFO] | | | | | | | 5528 | start of download *.
13/07/16 07:51:40:396 | [INFO] | | | | | | | 5528 | WDM Version is 2.8.0.1
13/07/16 07:51:40:401 | [INFO] | | | | | | | 5528 | The file to download is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_7_PDIMPackage_272/mani fest.xml
13/07/16 07:51:40:401 | [INFO] | | | | | | | 5528 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\{B9544D21-843C-41B3-AFD2-875922E3474C}/manifest.xml
13/07/16 07:51:40:502 | [INFO] | | | | | | | 5528 | Preference: The customer put the preference for single stream download
13/07/16 07:51:40:907 | [INFO] | | | | | | | 732. * Download the file acheves.* *.
13/07/16 07:51:41:118 | [INFO] | | | | | | | 5528 | The file to download is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_7_PDIMPackage_272//val idation.xml
13/07/16 07:51:41:118 | [INFO] | | | | | | | 5528 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\{B9544D21-843C-41B3-AFD2-875922E3474C}/validation.xml
13/07/16 07:51:41:219 | [INFO] | | | | | | | 5528 | Preference: The customer put the preference for single stream download
13/07/16 07:51:41:524 | [INFO] | | | | | | | 4948. * Download the file acheves.* *.
13/07/16 07:51:41:734 | [INFO] | | | | | | | 5528 | The file to download is ip http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_7_PDIMPackage_272/PDIM.z
13/07/16 07:51:41:734 | [INFO] | | | | | | | 5528 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\{B9544D21-843C-41B3-AFD2-875922E3474C}/PDIM.zip
13/07/16 07:51:41:907 | [INFO] | | | | | | | 5528 | The HEAD request header field is:
HTTP/1.1 200 OK
Connection: keep-alive
Date: Wednesday, July 13, 2016 11:51:41 GMT
Content-Length: 1563322
Content-Type: application/zip
Content-MD5: S45CgwetASdljCbZcXd0Gg is
Last modified: Wednesday, June 8, 2016 14:30:29 GMT
Accept-Ranges: bytes
ETag: "4b8e428307ad0127658c26d97177741a:1465479877".
Server: Apache
13/07/16 07:51:41:927 | [INFO] | | | | | | | 5528 | Check the HTTP header for the byte range request:
13/07/16 07:51:41:927 | [INFO] | | | | | | | 5528 | The content of the header:
HTTP/1.1 206 partial content
Connection: keep-alive
Date: Wednesday, July 13, 2016 11:51:41 GMT
Content-Length: 2
Content-Type: application/zip
Content-MD5: S45CgwetASdljCbZcXd0Gg is
Content-Range: bytes 1563320-1563321/1563322
Last modified: Wednesday, June 8, 2016 14:30:29 GMT
Accept-Ranges: bytes
ETag: "4b8e428307ad0127658c26d97177741a:1465479877".
Server: Apache
13/07/16 07:51:44:971 | [ERROR] | | | | | | | 6648 | Download job: could not validate segment (0)
13/07/16 07:51:44:971 | [ERROR] | | | | | | | 6648 | the download work (0) could not run. The State of the work is STOPPED_STATE
13/07/16 07:51:45:235 | [INFO] | | | | | | | 4844 | an intermittent error. Try again now. Error code is 417 and the type of error is - 60
13/07/16 16:05:42:267 | [INFO] | | | | | | | 4824. start of download *.
13/07/16 16:05:42:267 | [INFO] | | | | | | | 4824. WDM Version is 2.8.0.1
13/07/16 16:05:49:415 | [INFO] | | | | | | | 6288 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{7BA80B49-74CB-475D-90C6-0ECBA60A63CE}
13/07/16 16:05:49:415 | [INFO] | | | | | | | 6288 | Preference: The customer put the preference for single stream download
13/07/16 16:05:49:468 | [INFO] | | | | | | | 6900 | number of threads is 0 and active thread count is 1
13/07/16 16:05:49:481 | [INFO] | | | | | | | 5452 | start of download *.
13/07/16 16:05:49:482 | [INFO] | | | | | | | 5452 | WDM Version is 2.8.0.1
13/07/16 16:05:50:429 | [ERROR] | | | | | | | 6896 | Is the windows error code - 12150
13/07/16 16:05:50:583 | [INFO] | | | | | | | 6900 | * Download the file acheves.* *.
13/07/16 16:05:50:708 | [INFO] | | | | | | | 6288 | The file to download is reativeCloud https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=C & name = CCLBS & osVersion = 6.3.0 & platform = win32 & version = 3.7.0.272
13/07/16 16:05:50:708 | [INFO] | | | | | | | 6288 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{6A2443AB-9CDE-4146-9EE8-2752E50C02D7}
13/07/16 16:05:50:709 | [INFO] | | | | | | | 6288 | Preference: The customer put the preference for single stream download
13/07/16 16:05:50:720 | [INFO] | | | | | | | 6960. number of threads is 0 and active thread count is 1
13/07/16 16:05:50:999 | [ERROR] | | | | | | | 6956. Is the windows error code - 12150
13/07/16 16:05:51:122 | [INFO] | | | | | | | 6960. * Download the file acheves.* *.
13/07/16 16:05:51:344 | [INFO] | | | | | | | 6288 | The file to download is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/3_7/ClientData/ClientData.json
13/07/16 16:05:51:344 | [INFO] | | | | | | | 6288 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{B06A0B15-2B3B-48E3-BE4A-2141D2AF33DD}
13/07/16 16:05:51:344 | [INFO] | | | | | | | 6288 | Preference: The customer put the preference for single stream download
13/07/16 16:05:51:356 | [INFO] | | | | | | | 7004. number of threads is 0 and active thread count is 1
13/07/16 16:05:51:961 | [INFO] | | | | | | | 7004. * Download the file acheves.* *.
13/07/16 16:06:15:466 | [INFO] | | | | | | | 4824. *******************End****************
13/07/16 16:06:15:575 | [INFO] | | | | | | | 4824. *******************End****************
I spent about 10 hours on the patches for this NIGHTMARE, in WINDOWS 7! With no luck at all! I don't know why ADOBE engineers for 4 years, could not fix this problem. That much seems to have.
I solved it all... by the UPGRADE FREE, WIN 7 to 10 Windows. Therefore, there must be something internally in registry files or corrupted files, UPDATES of WINDOWS regualr does not resolve. Where the 10 latest WINDOWS Installer, makes everything works again. This means that the ADOBE's CLOUD is designed more to WIN 10 and not the older versions of WINDOWS. Basically... well enough! I would say that...
Good luck to all! I think a new installation of WINDOWS, with the registration of your daily files to a backup HD is the ticket! It is something to do with the ADOBE SECURITY ISSUES, old ADOBE software and installs latest. Who confuse SECURITY in the CLOUD, I'd bet. The CLOUD of ADOBE wants a new PC, without the OLD files, registry files or corrupted files on install! I'm not a software engineer... just someone who had been on the apples, Mac, Pc and think so smarter than average wannabee software TECH.
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Cannot open the Creative Cloud Installer
I try to install Photoshop on my HP Pavilion laptop g6. I downloaded the installer of creative cloud and open it nothing happens. I tried to download a new installer and reboot my laptop and still I can't get the installer to open. !
Make sure that you have no av/anti-malware market.
If this does not help: contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Cannot start the creative cloud and also impossible to uninstall too.
When I try to run I get this. And the same msg when I try to re download
When I try to uninstall using the uninstall of the desktop Adobe Creative cloud application tool I get this.
All I wanted was Lightroom. Running Windows 8.1
Help!
After you run CC Cleaner, you will need to download and install the Application of Office CC again.
Get it from this link:
Download Adobe Creative cloud apps | Free trial of Adobe Creative Cloud
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