Cannot connect blackBerry smartphones

I changed my SIM card for a week because I was. And when I got home, I got my old one back. And now my bb is locked with blackberry iD identify you. I remember my user name and a password and I am sure they are right. (Unable to connect to your account iD from bb) I don't know why. I tried to connect all day, but still its not. I don't want my phone to be formatted.
PS. When I put the SIM card, I had when I was there were no lock.
I think that there is something wrong with my account. Please help me, I have to open my bb. Thank you.

Hi sawary

Welcome to the community

To solve your problem, please follow this Knowledge Base Article: KB28212 .

Please try and see if the problem resolves.

Prince

Click 'Like' If you want to thank someone.

If problem resolves mark message (s) as a 'Solution', so that others can use.

Tags: BlackBerry Smartphones

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