Cannot connect Blackberry mobile access point using Windows computer.

Original title: connection problem

I use windows 8 on my hp15 and also a cell phone blackberry q10... I noticed that the hotspot from my phone does not appear on the windows network. but hotspot of the else phone shows and connects perfectly well and my q10 hotspot shows and connects on their own computer... any idea on what could be the problem?

Hi Adam,

Thanks for posting the query on Microsoft Community.

If I understand correctly, you are unable to connect the mobile access using Windows computer point. Don't worry, we will help you with the question. It could be matter of settings.

Manage the network and other utilities mentioned in the link below and check if it helps.

Why can't connect me to a network? :

http://Windows.Microsoft.com/en-us/Windows/cant-connect-to-network#1TC=Windows-8

Also try the other steps in the link below.

Mobile broadband from end to end:

http://Windows.Microsoft.com/en-us/Windows-8/mobile-broadband-from-start-to-finish

For reference:

http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?externalId=KB31857&sliceId=2&DOCTYPE=KC&noCount=true

http://docs.BlackBerry.com/en/smartphone_users/deliverables/55574/mes1342811963579.jsp

I hope this helps to solve the issue. If the problem persists, get back to us. We will be happy to help you.

Tags: Windows

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