Cannot connect remotely via VPN since installing the new modem/router

Can anyone help please. Since the acquisition of a new router / modem I can no longer connect via VPN to my work PC remotely. It comes in I receive the error message. Can someone tell me if I need to change the settings for the new modem / router to access?

Hello Joanna,

Here are the steps you need to do first:

  1. Off static IP for my server and let the router assign IP address and changed the IP address of the port forward.
  2. Check the IP address because obviously, that changed when you plugged into the router again.
  3. Updated to the latest firmware for the router and NIC.

For more detailed troubleshooting you can refer to this link: troubleshooting common VPN related errors.

Let us know how it goes.

Tags: Windows

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