Cannot connect to a computer-hardware crashes

Hello! Cannot connect to a computer-hardware crashes. Sometimes does not have an optical mouse and mouse with a hard roll on lateral movement.

Hi fobuss,

· Which device do you connect?

· How do you connect devices?

· Is - this USB device?

· What is the number and the model of the optical mouse?

· What is the service pack installed?

Check if no yellow bang in Device Manager is next to any device. To locate Device Manager:

a. click on start

b. Select run

(c) in the Run dialog box type devmgmt.msc

d. double-click the device that has a yellow bang

Try the steps listed in the link below: advanced troubleshooting tips for General USB for Windows XP problems:http://support.microsoft.com/kb/310575

I suggest you install service pack 3 on your computer, because it has all updates and patches for new pilots.

You can check the link below:

Windows XP service pack 3:http://www.microsoft.com/downloads/en/details.aspx?FamilyId=68C48DAD-BC34-40BE-8D85-6BB4F56F5110&displaylang=en

With regard to:

Samhrutha G S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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