Cannot create popups and live event "session expired...". »

Hi all
anyone with experience when creating live event in show and share and when you want to save the configuration becomes prompting pop-up windows "your session has expired and connect again...". »
How to manage and solve this problem. Please advice. Thank you

Rahman,

I have not seen this question earlier. Here are the steps that you can try-

(1) don't you erase the IE browser cache?

(2) have you installed the DMM/SNS CERT in your browser certificate store? If so - can you remove these certificates and try to access the SNS once more?

(3) meet you of problems by creating an event Live of DME or Non - MED Live event or both?

(4) can you try to access SNS using Mozilla Firefox v/s IE?

If none of the steps above only solves your problem of "Timeout" and "Live Event", please open a case of the Cisco TAC to further investigate this issue.

Kind regards

Sagar Dhanrale

Tags: Cisco Support

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