Cannot create Windows 8.1 System Image - fails with backup of the EFI

I have problems trying to create an Image of my Surface Pro system.

The program seems to work but then sends a message:

The backup failed.

It has been a failure in the preparation of the backup image of any of the volumes in the backup set. (0x807800C5)

Additional information:

The process cannot access the file because another process has locked a portion of the file. (0 x 80070021)

The volume on which it backup fails is the first volume - the EFI system partition.

The backup is set to save on my Dlink NAS, that works very well for my history file backups.

I thought that somehow my anti-virus software may be to blame, but I'm not under any third-party anti-virus software.

I also thought that if I started mode safe mode with networking that could avoid the problem, but the backup is not allowed to run in Mode without failure.

Can someone point me in the right direction?

Thank you

Alan

P.S. I think that I misunderstood the problem: If again, trying to backup, but instead using my SIN I plug a drive in the USB, then my backup work normally (and I can then copy / move the backup on the NAS server).  Looks like this might be a D-link problem maybe: D-link box is a DNS-320 ShareCenter.

P.P.S.  Although the DNS-320 was purchased from a major last week retailer, the firmware was version 1.0 and 2 years.  Updated to v 1.01 seems to have solved the problem: at least for a PC.

Hi Alan,

As you said that the problem does not occur when you use a USB drive, the problem might be related to
connection problems with NAS.

I suggest you send the request in the Technet forum. Technical expertise to solve these problems is available in this forum.

Check out the link to post your concern:

http://social.technet.Microsoft.com/forums/Windows/en-us/home?category=w8itpro#Forum=w8itpronetworking

Thank you.

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