Cannot deactivate CS4

Recently, I photographed a Windows XP 32 bit to Windows 7 64-bit computer, thus eliminating the XP user and image. Adobe CS4 has been installed on the computer before I upgraded the operating system, but I forgot to deactivate CS4 before the computer imaging. For example, the serial number of the product activates more 'an other' version of the product because I assume that the Adobe servers still think that the software is activated on the old user. On "activation and deactivation of troubleshooting" page of troubleshooting, I found these instructions:

If you are unable to access the old computer on which you installed the application, if it has been stolen, lost, has crashed or locked - you need Contact us by chat or phone. To ensure a speedy resolution, be sure to have ready information related to purchases

I tried to solve this problem first by phone, then by CAT, but in both cases was told that support for my product was not available on every platform, so I thought I would give it a go on the forums. This software is of course very expensive and the nonprofit I work for doesn't have the money to buy the software again, so if there is a way we can solve this problem, it would be greatly appreciated. I have the serial number of the product, I didn't want to post on a public forum.

Thanks so much, I can't wait to hear back from someone in Adobe soon. !

Hi bens,.

Unfortunately, serial number registered on your account is a number of Volume licenses, so there is no need of toggling. You will need to connect to the LWS to manage serial number: site Web of Adobe License | Serial numbers, orders and accounts

I'm sorry that I wasn't able to help more!

Thank you

Madison

Tags: Creative Suites

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