Cannot download creative cloud. Even your technicians solved the problem, knowing that I pay for 4 months! Please e-mail me allow me to give you all the details, thank you.
Dear all,
We bought for my daughter "Creative Cloud - edition for students" last November, the Bill on the name of my wife XXXXXXXXXXXX XXXX.
While facing a problem and not my daughter downloading could not manage the download until the end, it has stuck at 70%
She got in touch with your technicians and specialists to your company, but no one was able to find the solution!
During this time we've paid for 4 months with no result and no company seems to take responsibility to solve this problem in a serious way.
I hope that you will agree with me that this is not an acceptable situation.
to summarize, we have 2 problems: one on the technical aspect, which must be fixed very quickly, one of the business side, that we've paid for 4 months for nothing
That's why I ask you to communicate with me or my daughter by e-mail to set up a telephone meeting, first knowing that my daughter is very busy with his studies and often moving.
below our e-mail address: [email removed by Moderator]
looking forward to your feedback in return and you thank for your attention
Kind regards
Rolf bauer
[Private information removed by the moderator - see http://forums.adobe.com/docs/DOC-3731 ]
You must work with the support of Adobe directly to solve this problem.
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
Tags: Adobe
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I think that the Downloader checks your IP to be sure that you are, where you say you are... so your account is based in the United States will not work for a purchase, since you are not actually in the United States
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
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uninstall all cc including the application of cc office.
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You can try the steps:
For Mac
Go to Applications--> Utilities--> Adobe Installers.
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4 repeat step 1
5. Type ~/Library and click Go
6. go in Application Support and Adobe and then delete the OOBE folder.
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Download Adobe Creative cloud, install it.
If the steps above do not work. Try to enable the root user account, and then try to open Adobe Creative cloud.
Enable the root user: activation and using the user 'root' in Mac OS X
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https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Let me know if you need more information!
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