Cannot download files that were sent by e-mail

When a file is sent and I click 'Download', I wonder if I want to save or open the file.  I click on save and get the message: «...» ". doc contained a virus and was eliminated.  However, when I opened my e-mail on another computer on my network (or even at home, by the way), I am able to access the file in question without any problem.  "By clicking on"More"takes me to a tutorial for Windows (page 9) that contains information about Internet Explorer" but has nothing to do with the issue of viruses.

Rick721,

You can follow the procedure proposed by the lifeboats to disable the antivirus application and placing the computer in the boot. If the problem persists, you can run scanning for viruses using the Microsoft Safety Scanner, it will help us to get rid of viruses, spyware and other malicious software.

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

Keep us informed.

Tags: Windows

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