Cannot import .mxf in PPCC2014, but can in CS6 on the same laptop computer... huh?
Just bought a new Asus laptop.
4710HQ-i7 CPU @ 2.50 GHz
16 GB of ram
64-bit Operation
NVIDIA Geforce GTX860m
I installed PPCC2014. I can't import files from a Canon XF300 .mxf. I CAN import them into CS6 on the same laptop computer.
I've been editing, .mxf files on my desktop to the PP years and for the last year on CC2014
I tried to take the files, .mxf on the folder (which contains the .cif, .xml and .sif file) and import only and it does not work.
The message I get is "not supported or damaged file."
I tried to import by dragging and using import in the first.
Someone knows what could happen?
Thanks for your help.
Jessic
Hello
I came across this before. Seems that Premiere Pro is not properly enabled. I suggest the following:
Sign out of the creative cloud app and exit (Quit option will be available after a few seconds).
Now move the following folders on the desktop:
(1) SLCache
Windows: OS Lecteur\Program Files (x 86) \Common Files\Adobe
Mac: Adobe/Library/Application Support/Adobe
(2) SLStore
Windows: OS drive\ProgramData\Adobe
Mac: Adobe/Library/Application Support/Adobe
(3) OOBE
Windows: OS Drive\
Mac: /users / / Library/Application Support/Adobe
Launch of Premiere Pro and sign in with your Adobe ID
NOTE: Make sure that your Anti Virus/Firewall is blocking all the Adobe activation servers. Alternatively, you can also check your file "hosts" for any changes.
If it does not help, I suggest you to runs the CC for Adobe apps cleaning tool to uninstall and reinstall: use of the cleaning tool CC to resolve installation problems. CC, CS3 - CS6
Thank you
Regalo
Tags: Premiere
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