Cannot import .mxf in PPCC2014, but can in CS6 on the same laptop computer... huh?

Just bought a new Asus laptop.

4710HQ-i7 CPU @ 2.50 GHz

16 GB of ram

64-bit Operation

NVIDIA Geforce GTX860m

I installed PPCC2014. I can't import files from a Canon XF300 .mxf. I CAN import them into CS6 on the same laptop computer.

I've been editing, .mxf files on my desktop to the PP years and for the last year on CC2014

I tried to take the files, .mxf on the folder (which contains the .cif, .xml and .sif file) and import only and it does not work.

The message I get is "not supported or damaged file."

I tried to import by dragging and using import in the first.

Someone knows what could happen?

Thanks for your help.

Jessic

Hello

I came across this before. Seems that Premiere Pro is not properly enabled. I suggest the following:

Sign out of the creative cloud app and exit (Quit option will be available after a few seconds).

Now move the following folders on the desktop:

(1) SLCache

Windows: OS Lecteur\Program Files (x 86) \Common Files\Adobe

Mac: Adobe/Library/Application Support/Adobe


(2) SLStore

Windows: OS drive\ProgramData\Adobe

Mac: Adobe/Library/Application Support/Adobe


(3) OOBE

Windows: OS Drive\\AppData\Local\Adobe Users\ directory

Mac: /users / / Library/Application Support/Adobe


Launch of Premiere Pro and sign in with your Adobe ID

NOTE: Make sure that your Anti Virus/Firewall is blocking all the Adobe activation servers. Alternatively, you can also check your file "hosts" for any changes.

If it does not help, I suggest you to runs the CC for Adobe apps cleaning tool to uninstall and reinstall: use of the cleaning tool CC to resolve installation problems. CC, CS3 - CS6

Thank you

Regalo

Tags: Premiere

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