Cannot install Corel Paint Shop Pro Photo ultimate

I recently bought Corel Paint Shop Pro Photo ultimate and have not yet been able to install it on my vista machine.  I contacted Corel and the support rep has worked on my machine remotely for more than two hours without success to get the program to run.  After the new program was installed and launched a windows warning message appears indicating that windows had closed the program.  I get an error message when you install the software that reads the following:

Error 1402 - could open key Unknown\Components\a42bc89bfz5f5bdoaf18c3b991a1ee8\1bf27e46343277944b8a62c25dd3bo3d not check have sufficient access to that key or contact your support team.
Technology Corel updated my software to the motherboard as well as my software of Nvidia graphics cards.  He ran the Configuration of Windows Installer utility and malware remover.  The program has always failed to launch.  During an attempt to later install the above opinion included a line of unknown module whereby the tech told me that there seems to be a corrupt file or error in the Windows program and that the program Corel cannot be installed until the error is fixed.  It offered no suggestions on how to correct or even to identify the error.
I don't know what is the error when it is or how to fix so that my software can be installed on my computer before you reinstall the operating system.  Unfortunately, I don't have a copy disc of the operating system that is pre-installed on my computer.
Any help will be appreciated.
Thank you

Hello spen7072,

Thanks for posting on the Microsoft answers Forum.

1. Select "Start", "Run" and type Regedit. Click OK.
2. select HKEY_LOCAL_MACHINE
3. in the menu, select "Edit," "permissions". A dialog box will appear.
4. check 'Allow' to 'Read' and 'Full control', and then click OK
5 Expand HKEY_LOCAL_MACHINE and repeat steps 3, 4 for keys 'Software' and 'system '.
6 expand the 'Software' key and repeat steps 3, 4 for the 'Classes '.
7 expand the "Class" key and repeat steps 3, 4 to "install".
8. If you have made changes in steps 1 through 7, go to step 10. If you have not done any changes, proceed to step 9.

9. open the 'Classes' key and click on "install". In the menu, click on 'Security', 'permissions '. Click on the button "Advanced". Select 'Reset the permissions on all the objects children.', then click OK

10. close the registry editor
11. restart the computer

Change the settings of the REGISTRY can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the REGISTRY settings configuration can be solved. Changes to these settings are at your own risk.

 
Hope this helps for you allow to install your program.

Sincerely,

Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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