Cannot install Installer Clean-Up Utility. Help!

My OS is Vista Home Premium, Version 6.0 (Build 6002: Service Pack 2), 64-bit.  I have two facilities that have failed; Roxio Creator 10 Pro and Adobe CS4 Master collection.  All Adobe and Roxio solutions to solve my problems to facilities have me using the cleaning utility to install, but whenever I go to install it, I get the error message "cannot find script engine 'VBScript script for'... '. (StartMsi.vbs).

I only did research or none to this end, almost 2 weeks now.  I tried the following: in the start menu, run, I typed 'regsvr32% systemroot%\system32\vbscript.dll' and received the confirmation message "DllRegisterServer in vbscript.dll succeeded."  I even made from an elevated command prompt window and had the same results.  Also, I ran the command «regsvr32 scrrun.dll»  With all this being done, cleaning utility to install still will not work.

Someone at - it solutions to relieve my frustrations?  Thank you!

Hello kmhoffman,

Thanks for posting of Microsoft answers Forum.

According to the Windows Vista Compatibility Center lists Roxio Creator 10 Pro and Adobe CS4 Master Collection compatible with Windows Vista.

For error message "cannot find engine of script 'VBScript script for'... '. (StartMsi.vbs), this happens if the script runtime vbscript.dll file is not properly registered in the system.

To resolve this problem, use the following steps:

Click Start, run and type:

regsvr32 %systemroot%\system32\vbscript.dll

If the registration was successful, you should now see the following message is displayed:

DllRegisterServer in vbscript.dll successful.

Now, try to install the Windows Installer Cleanup utility. You can download the utility from here.
You should now be able to install the utility and to get rid of the corrupt files and trying to install Roxio and Adobe CS4.

I hope this helps.

Sincerely,

Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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