Cannot install mouse__ and wireless keyboard

I have a dell dimension 2400 running xp.  I'm putting a new keyboard and mouse on it.  I have a logitech wireless keyboard and mouse.  When I try to install it I got an error box that appears and indicates the software
> You are installing for this hardware has not passed Windows stable
> Check compatibility. So I'm going to put the old Dell keyboard and mouse on it, the same thing happens.  So I tried to put back the original keyboard and mouse on and it will not accept it also.  I'm at a loss to know what to do.  I can't restore the system without the keyboard and mouse.  Help, please.

Hello damom111,

Thank you for visiting the Microsoft answers community.

Try to start in safe mode:

-Connect your original wired keyboard and mouse
-Press F8 at startup until your get to the start menu > select Safe mode
-Once in safe mode, you can uninstall the software and drivers for the new keyboard and mouse

restart the machine to you and you should have a working keyboard and mouse. Now, try to reinstall the new keyboard and mouse, making sure to follow the instructions that came with your hardware.

Hope this helps Chris.H
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

Similar Questions

  • "Cannot install update and the error occurred ' iOS 9.3.2

    Try to upgrade to 9.3.2 but get "cannot install update and the error has occurred" if I am on WIFI or via iTunes. Someone else?

    Go to settings > general > storage & use iCloud > manage storage (the first) > and if there is an update, delete it. Then go to settings > general > Software Update and try again.

  • Mouse and wireless keyboard no longer works

    my hp dv6000 laptop came with the mouse and wireless keyboard, and I use them for 2 years with no problems. Today, while typing, the keyboard is not responding, as well as the mouse. the red light on bottom of mouse is on. I tried pressing and holding the Connect button on the receiver; no lights are lit on the receiver. I have replaced the batteries in the keyboard and the mouse. no action has resolved the problem. I restarted my laptop and that didn't help.  I would try to download the driver for the mouse and the wireless keyboard, but I don't know what is the driver. can someone help me. Thank you

    MY KEYBOARD WOULD ' T CONNECT AFTER AN UPDATE OF THE SYSTEM. IT WAS DUE TO A ZONE ALARM IN MY SECURITY SOFTWARE THAT PREVENTED CONNECTIONS UNAUTHORIZED WIRELESS. CHECK THIS BOX IF YOU HAVE ALREADY DONE A SYSTEM RESTORE AND BATTERIES AND SWITCHING USB PORTS AND UPDATE DRIVERS AND UNLOAD THE CAPASITORS AND OTHER GOOD LUCK!

  • HP ENVY 23 23 - d160qd: how to enter the bios on a touch screen and wireless keyboard

    I had a HARD drive crash and cannot enter the bios as the machine has wireless keyboard and touch screen. The power led lights up red on Board of the touchscreen lights on / off power, hard drive works, reader lights turned on and off. The USB ports seem to work and I have a light on my USB to RS232 device.  I did pulg a USB keyboard and hit the F10 key at startup and still no change. Make a bootable disc after Microsofts statement and it seems wook, but with a screen can't confirm that.

    I need to enter the bios to set up to boot from the usb port and I need to deal with this rear screen too. all cables, I can see are connected and a new hard drive and the hard drive are not load anything down that I can see.

    @Dan45L

    I'm glad to hear that it is resolved. I was checking regularly after your last post to see if there was an update. I got the impression you were in your previous messages set motherboard.

    Of course, I know what you mean about how things are. Many things change in one form or another, but the basics of troubleshooting are fairly constant. Eliminate the possibilities and drill down to the cause.

  • ARC mouse and wireless keyboard to stopped working after update

    On Tuesday, my keyboard Microsoft's ARC mouse and wireless are busy to my desktop HP running Windows 7 Ultimate.  Since then, there has been a number of updates installed and the ARC keyboard and mouse are no longer works.  I got out my old clumsy Laser Keyboard 6000 and plugged in and it does not work this is how I write this.  But enter the Device Manager or the installed Microsoft keyboard application does not show the ARC keyboard or a mouse as even installed.  I plan to do a system restore, but I probably need security updates installed on 4/14.  Ideas?

    UPDATE:

    Thanks for the suggestions.  I would have thought than to simply unplug it disconnected and reconnected the cause would detect automatic to reinstall drivers, as suggested by @cookie7746 - but it was not detecting the keyboard and the mouse at all, even at the start of the system when only the BIOS is running.  Who told me I could have a hardware issue not only a software driver problem.  I followed him there down to a faulty USB Extender.  Not related to the software, but a hardware problem.  When I replaced the USB Extender that the connections for the mouse and keyboard of the CRA is well connected, everything works.

    So suggestion for those who encounter it: try restarting and during switching on, press the function keys that you use to enter the BIOS settings screen - it is usually CTRL/A or F10 or something - it will usually tell you in a message is displayed briefly that you start.  If it works, you know that you have a good physical connection and the problem is a Windows driver issue.  If this does not work, the problem is not with Windows - it's a hardware connection problem that can be caused by low batteries or dead in the camera (I had this happen to me) or something with USB connections.  Best suggestion at this point is to start eliminating things (like me) by unplugging it the USB Extender, I had these connected directly to USB ports on the computer.  With this process of elimination, you should be able to narrow down the problem.  Good luck!

  • Pavilion 550-122nd: mouse and wireless keyboard do not work before Windows starts (10)

    The wireless keyboard and mouse (that came with the computer) do not work until Windows is started.

    I want to make a (ghost) image of my hard drive using the boot CD Norton ghost 15.0 (but it also applies to other bootable devices).

    When the CD boots and the program starts I have to click a button (OK / accept) to continue. At this point the wireless keyboard and mouse are not active jet. This is why I can't continue.

    Use a USB keyboard gives the same result (also not active at this point).

    Is there a solution / work around for this?

    Thank you.

    On the pilots seems plausible. Especially because on my laptop (older) with Windows 10 CD bootable (like Norton Ghost) don't Duke keyboard and mouse.

    I'll have a look at the new version of the BIOS and start looking for new tools that will accept my keyboard (and mouse).

    Thank you.

  • Renaming of mouse and wireless keyboard

    I bought a used A1314 and Magic Mouse apple wireless keyboard to use with a Power Mac G5. Both are discoverable and paired and working very well but when I go into the preferences system and then select keyboard and mouse in the status area that opens both name boxes are empty and it does not show battery levels. I am not able to rename either if I go to Bluetooth and open it. This isn't really a problem because they work very well, it's just I want to name them. Someone at - it arrived through this to know how to fix?

    Thank you

    Open BlueTooth preferences, select the input of the unit, then CTRL - or RIGHT click and select Rename from the context menu.

  • Satellite L300 PSLB0E - cannot install Vista and Win XP

    Hello

    I have a L300, model number PSLB0E sat. \
    It was originally loaded with vista home premium, but it starts now not at all.
    I made a disc of vista Home premium and the number to go with it, but it gets as far as "windows installation" but then it stops.

    I tried to new hard drive, same loading XP pro not working!
    I think it's Bios, but after the download from Toshiba on this PC and transfer it to a memory stick, my laptop can't see it?

    Please can someone point me in the right direction?

    A big thank you in advance Paul

    Hi mate

    Please check in the BIOS if the disc is visible.
    If so, then set compatible SATA to AHCI mode and then try to boot from the Vista or Win XP disc.

    But if the HARD drive is not visible in the BIOS then it would mean that the HARD drive is dead and so you cannot install the operating system.

    Check it!

  • Lenove laptop: 8600 installed Pro and (wireless) will print but not scan.

    8600 installed Prois and prints (wireless) from Word and Printmaster. However, it is not found by a program when I try to run a scan. Help, please

    "Error message: ' not found 8600.

    Hello

    Download and run the utility HP Print and Scan Dr. link below to solve the problem.

    www.HP.com/go/Tools

  • Update installation problem - cannot install KB2656353 and KB2656370

    Failed to install KB2656353 and KB2656370 after several attempts. ??  Translated into Microsoft's fix - it routine and fixed according to them but still cannot install.

    Hello

    1. you receive an error message or error code?

    2 have what Microsoft Fixit you tried?

    3. is the question not confined with them specific updated?

    4 did you do changes on the computer before the show?

    5. who is the security software installed on the computer?

    Method 1: You can temporarily disable the firewall and the security software on the Windows XP computer and try to install the updates.

    NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

    Method 2: The problem with Microsoft Windows Update is not working

    http://support.Microsoft.com/mats/windows_update/

    Method 3: You cannot install some programs or updates

    http://support.Microsoft.com/kb/822798

  • Cannot install (KB2656353) and (KB2656370). Error code 643.

    original title: cannot install the update of security for the Microsoft.NET Framework 1.1 SP1 on Windows XP, Windows Vista, Windows Server 2008 (KB2656353) and (KB2656370). Get the error code 643.

    Cannot install the update of security for the Microsoft.NET Framework 1.1 SP1 on Windows XP, Windows Vista, Windows Server 2008 (KB2656353) and (KB2656370). Get the error code 643.

    Hello

    I suggest you to go through the steps mentioned in the link and the Coachman.

    Windows Update error 80070643

    http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-Update-error-80070643

    Hope this helps and keep us posted.

  • Windows Vista says that it cannot install updates and quote error code 800070490 - please advise.

    I have Windows Vista and get a message saying that Windows cannot install updates, citing the error code 800070490.   Can advise you on a solution, please?

    http://support.Microsoft.com/kb/958044

  • I paid to have access to illustrator, but I cannot install it and say trial expired

    I paid on Friday but still cannot install illustrator, could you help me please

    Log, activation, or connection errors. CS5.5 and later versions

    Mylenium

  • Accidents of cloud cannot install creative and cleaning tool

    Hello.

    I really need help. I'm working on three different projects I have Adobe first CC and I'm also using AE and hearing. A few days ago they all stopped working when I started my computer. When I tried to start Creative cloud was just a blank window which stood, in other words, it didn't load anything. And when I tried to open the first or two other applications that I had installed nothing's happened. I went into the folder the programs must be installed in and you press the icon it and a small window with a warning text that presented themselves. He said something like: this application went or moved when it cannot be found. So I tried to uninstall all programs CC, used tool cleaning, restarted the computer and everything has been installed again, but as soon as I restarted the computer it's still the same as before. After this a few times and searching around the internet and didn't find anything that helped I tried to format my computer and do a clean install of windows. I am using windows 7 by the way. Now, I tried to download creative cloud and install again, but all of a sudden that doesn't quite work. This window opens instead:

    Namnlös1.jpg

    I apologize that it is in Swedish. But the translation would be something like:
    The following issue occurred:

    Something went wrong during installation (error: A12E1).
    Go to our customer support site, if you want troubleshooting tips.

    Now, I have done this and couldn't find anything useful. So I thought; It may help to restart the computer, but it did not. Then I thought that cleaning tool Adobes would probably help... It wont even start. It crashes as soon as I click on it.

    I'm not a computer genius, but I'm skilled enough to usually being able to understand what is wrong and fix it.

    Everything worked fine before. I'm not paying money for cloud Creative if these problems continue to occur.

    Help! I don't know what to do anymore!

    Sincerely

    Ante

    So I fixed it by yet an another clean install windows 7 and then download and install cc do not know what was wrong in the first place.

  • mouse and wireless keyboard for KDL 50W800

    Looking to connect a keyboard and wireless mouse with my W800 model. I tried connect a microsoft wireless mouse but the TV does not recognize the device.

    Hello Twincam14, thank you for that bring to our attention. According to the specifications of the Sony TV a keyboard may not be compatible. The model number of your TV uses an application called TV Sideview instead.

    We recommend visit you:

    https://us.en.KB.Sony.com/app/answers/detail/A_ID/43421/p/61659, 62766,92867, 91640/c/65,66/kw/CLA...

    For more assistance, you can also check out the link below:

    http://www.Sony-MEA.com/microsite/Pakistan/section/support/

    If my post answered your question, please mark it as "Accept as a Solution."

Maybe you are looking for