Cannot install new hardware.

It is a very weird problem...

All computers are Windows XP with SP3.

I can't install new hardware on computers.  When I plug in a USB keyboard or USB drive, the computer detects it and adding new hardware pop-up... and every time Assistant and he told me he can't install the new hardware.

I tried with several (work) keyboards, mouse, external hard drives, flash drives all with the same result.

The keyboard and mouse that are currently connected to the computer very well - work however, if I unplug and plug it into another USB port, they stop working too (probably because they are recognized as new hardware for Windows at this time), until I plug them into their original USB ports.

In the BIOS, all new and existing keyboards work fine.  I also started a live CD of Ubuntu and all existing works and new material perfectly well there too.

I uninstalled the USB devices from Device Manager too, but there is no change.

I connected a PS/2 keyboard, which works fine in the BIOS, but then when I get into Windows, it stops working like the rest nine.

I tried to start safe mode, but no change is.

And Yes, I am an administrator on the computers.

On one of the computers I tried to do a repair of Windows by using the Windows XP CD.  I am able to boot from the CD and select start Windows repair.  However, when I get to the part of the facility where you can only select your language, NO keyboard or mouse work, and I'm totally stuck at this time.  Then I had to do a clean install of Windows on this computer, and everything's fine.  But I can't really do it to my other computer.

I don't know what else to try.  Any suggestions are appreciated!

Hi BatmanBob,

  • You have security software installed on the computer?
  • Do you have a group policy on the computer?

Step 1

You can also try to temporarily disable the security software of the computer and try to install new hardware and check if it installs. If you are able to install, you can contact the manufacturer of security software and check if you need to change the settings. Later, re-enable the security software.

 

Step 2

You can also put the computer in a clean boot state and check if any third-party application blocking installation of the equipment and try to install the drivers in a clean boot state. Access the link below and follow the steps to solve a problem by performing a clean boot in Windows XP.

http://support.Microsoft.com/kb/310353

You can also communicate with the system / network administrator to check if there is some group policies for installing the drivers and change it.

If you are still having the same problem after following the steps above I suggest you to send your issuein the TechNet community, given that the computer is on a domain network. Please visit the link below to find a community that will provide the support you want.

http://social.technet.Microsoft.com/forums/en/category/windowsxpitpro

I hope this helps. Let us know the results.

Thank you and best regards,

 

Srinivas R

Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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