Cannot install the downloaded drivers on the desktop Dell XPS HP Support Assistant

HP Photosmart C4795

Windows 7 64 bit

Error message "the system cannot find the file specified" when you try to install the software with window entitled "C:\Users\Mitch\AppData\Local\Temp\7zS0D90\Setup\... \Setup\hpzpnp40.exe".

Had a virus in AppData that needed to be removed with the antivirus program, followed by the printer does not.  When tried to download drivers & software HP Web site install has been abandoned with the above error message.

Would appreciate assistance.  Thank you.

Looks like Windows is confused and looking for a file that is no longer there. Try using the brush included in the CD or download.

Of the original printer installation CD:
1. Insert the CD in the drive and then cancel Setup
2. open my computer and click right then on the CD from the drive and select open
3 open the Util folder
4 open the CCC folder
5. run the L4.bat uninstall_ for computers not HP. For HP computers, run the Uninstall_L3.bat
6. once the uninstall is complete, restart the computer
7 run the Accessories\ System Tools Disk Cleanup
8. download and install the latest version of Adobe flash player
http://goo.GL/R1hy
9. use this tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damage or loss of data caused by the utility. This step is optional. You can skip if you want.
http://goo.GL/tbpvF
10 download the drivers and full software features
http://goo.GL/xsREL
11 start the download to reinstall the printer

Starting a download:
1. run the disk cleanup on your computer
2. download and run the software and the drivers below.
http://goo.GL/xsREL
3. once the download is done retrieve, cancel the download.
4. click on the start menu.
5. click on run.
6. type %temp% enforcement
7. Locate and open the folder starting with 7z (example: 7zS2356)
8 open the Util folder
9 open the CCC folder
10. run the L4.bat uninstall_ for computers not HP. For HP computers, run the Uninstall_L3.bat
11. once the uninstall is complete, restart the computer
12 run the Accessories\ System Tools Disk Cleanup
13. download and install the latest version of Adobe flash player
http://goo.GL/R1hy
14 use this tool to clean the system and the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damage or loss of data caused by the utility. This step is optional. You can skip if you want.
http://goo.GL/tbpvF
15 download the drivers and full software features
http://goo.GL/xsREL
16. run the download to reinstall the printer

Tags: HP Printers

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