Cannot install the DVD software. Any suggestions?

I had to reinstall my HP Vista to factory settings and now I can't get the software to install using my CDrom.  Any suggestions

Hello panamagirl22,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more. I understand that after performing a factory reset, your computer is not able to install programs on your CD player, and I'd be happy to help you in this case! To start, I have to ask you a few questions:

  • What is product and model number from your desktop?
  • What bit-version of Windows Vista you have installed on your computer?
  • Has your computer finished all his important updates from Windows?
  • Have you updated your drivers from HP the HP SupportWizard?
  • You are able to play CDs in Windows Media Player for music?

In the meantime, I recommend that you follow this document at the time the drive impossible reading disks (Windows Vista). This should help your computer recognizes the CD from the drive media.

Please re-post with the results of your troubleshooting, as well as the information requested above. I look forward to your reply!

Concerning

Tags: HP Desktops

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