Cannot install the program "the software is already installed.

Original title: lost software

I got my asus with windows 8 pre installed. When I've updated to Windows lost 10 applications.

I had installed Autodesk software but disappeared and when I try to reinstall, it does not because the software is already installed.

Hello

Thanks for posting your query to the Microsoft forum. I will definitely help you with this.

What operating system is installed on the computer?

The question is originally due to some files to this program, try to uninstall the program completely.

Please follow the steps below and check the issue.

If you have Windows 8 as selected in the category run the fix it below:

The problems that the programs cannot be installed or uninstalled

https://support.Microsoft.com/en-us/mats/program_install_and_uninstall

Method 1: Check programs and features.

  1. Press Windows + X on the keyboard.
  2. Go to programs and features
  3. Check if you have the program that there are listed > Uninstall.

Method 2: Run the clean boot

Try to install the boot program.

Place your system in the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot

How to perform a clean boot in Windows

Note: See "How to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.

Let us know if you need more assistance. We will be happy to help you.

__________________

Thank you best regards &,.

Isha Soni

Tags: Windows

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