Cannot install Update 938371 on Vista Home Premium because of the error 800b0100.

Using Windows Update and stand-alone update, I can't install the Update 938371 (which I believe is a sine qua non for SP1) on my Vista Home Premium laptop.

When I try to do, I get an error 800b0100. I tried the system preparation tool, I even tried the fix XP (for re-registration of dll), but doesn't seem to work.

My laptop is an Asus G2 with 3 GB of RAM and an Intel Core 2 Duo T9300 processor (both at 2.5 GHz), if this can help.

Thanks in advance for your advice.

Hi AVARiCE91,

Welcome to the Microsoft Answers community.

This is a reprint of this update. The republished version includes performance improvements and additional reliability that apply to the Windows Vista-based systems and Windows Vista Service Pack 1-based.
For more information visit http://support.microsoft.com/kb/938371
 
Try these one by one and check below:

Method 1: Reset windows update components.

To reset the Windows Update components visit the link below and click on solve this button / follow the given steps to repair it yourself.
http://support.Microsoft.com/kb/971058

Method 2:

I suggest you to temporary disable firewall and security programs. Then try to install the update in clean boot mode.

From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

Steps to switch to clean boot on a computer.

1. click on start, type msconfig in the search box and press ENTER.
 
If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
 
2. in the general tab, click Selective startup.
3. under Selective startup, clear the check box load startup items.
4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.
5. click on OK.
6. When you are prompted, click on restart.
7. after the computer starts, now try to install the update.

http://support.microsoft.com/kb/331796 . In addition, see the section on how to restore your computer to a Normal startup mode.

For more information visit:
http://Windows.Microsoft.com/en-us/Windows-Vista/turn-Windows-Firewall-on-or-off
http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software
 
Hope this information is useful.
Let me know if it worked.
 
Thank you, and in what concerns:
Umesh P - Microsoft Support

Tags: Windows

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