cannot install webcam creative VF-0040

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Ideas: problem event name: PnPDriverNotFound

Architecture: x 64

Hardware ID: USB\VID_041E & PID_4034 & REV_0100

OS version: 6.0.6002.2.2.0.256.6

Locale ID: 3073

Additional information about the problem

Bucket ID: 3866762

trying to install webcam instal webcam

Hi pltshoma,

1. is the device detected in Device Manager?

It seems that the webcam is not compatible with Windows Vista

Please visit the links:

http://support.creative.com/downloads/searchdownloads.aspx

http://www.Microsoft.com/Windows/compatibility/Windows-Vista/search.aspx?type=hardware&s=creative%20webcam%20VF-0040

You can try to download the drivers in Windows XP compatibility mode and check.

Check out the link:

http://Windows.Microsoft.com/en-us/Windows-Vista/make-older-programs-run-in-this-version-of-Windows

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
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Tags: Windows

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    13/07/16 16:05:42:267 | [INFO] |  |  |  |  |  |  | 4824. start of download *.

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    13/07/16 16:05:49:414 | [INFO] |  |  |  |  |  |  | 6288 | The file to download is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/features?token=eyJ4 NXUiOiJpbXNfbmExLWtleS0xLmNlciIsImFsZyI6IlJTMjU2In0.eyJmZyI6IlFTWUhMSlhGQU1BQUFBQUFBQUFBQU FFTEFBPT09PT09IiwiYyI6IjNNOUtONVZ3d1Bya1Bad2NVdHdneGc9PSIsImR0aWQiOiIxNDY2ODAwMDIyNjc3LTI3 YWU5ZDQzLTkzZWQtNDM4NS1iMDNmLWI0YThlMmFhNjViMyIsIm1vaSI6Ijk5YTdjZmQxIiwicnRpZCI6IjE0Njg0ND AzNDM2NjItODRmMWEwYTAtMWViMy00YzhmLTk4ZGUtODkyZTI4YWQzZWRiIiwiY3JlYXRlZF9hdCI6IjE0Njg0NDAz NDM2NjEiLCJydGVhIjoiMTQ2OTY0OTk0MzY2MiIsInR5cGUiOiJhY2Nlc3NfdG9rZW4iLCJjbGllbnRfaWQiOiJDcm VhdGl2ZUNsb3VkX3YyXzAiLCJhcyI6Imltcy1uYTEiLCJ1c2VyX2lkIjoiNzQzMUYwQ0M1M0ZCN0RCQjBBNEM5OEEx QEFkb2JlSUQiLCJzY29wZSI6Im9wZW5pZCxBZG9iZUlELGNyZWF0aXZlX2Nsb3VkLGNyZWF0aXZlX3NkayxyZWFkX2 9yZ2FuaXphdGlvbnMsYWRkaXRpb25hbF9pbmZvLmFjY291bnRfdHlwZSIsImlkIjoiMTQ2ODQ0MDM0MzY2MS05Zjk2 MzVkZi0xODFmLTQ4YjMtYjYwYS04ODJjNWE2N2ZjZDYiLCJzdGF0ZSI6IntcImFjXCI6XCJDQ0Rlc2t0b3BfYXBwXC IsXCJhdlwiOlwiMy4wLjAuNzRcIixcImRpXCI6bnVsbCxcIm1jXCI6bnVsbCxcInBsXCI6bnVsbH0iLCJleHBpcmVz X2luIjoiODY0MDAwMDAifQ.CNC0Nw0GZ8GOV_zmlUb5usDvSSUTT9MLdRrG9srNeqMo3JE - q2aIMeLuKgF1SPCvzRV JFOIM6_TBpm60ebZQ3pbrS8p905a3tjSzhDdt4syLJCgxsvCpmUIS1B3Q4lXCum0ZVzqJqH8dhHJDf-7iXfN3XYZ9j aPo8anfEttDz5loISbvbkG0YOGcLFzanwQyplIoGLO5PMSGDJP_D7RGvvT8p3MRuoh_LXTUYE0SP1Eps51l9ZJ8cjD _9bVm_eeVr_omC0InS86Wra-U4zG4dwRCxFzPWiuJO-lGrp3XgFKysdrk1ZiGZlsivUJZmwxMcH1Te7TIu3Txu1Kzn mEdVQ

    13/07/16 16:05:49:415 | [INFO] |  |  |  |  |  |  | 6288 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{7BA80B49-74CB-475D-90C6-0ECBA60A63CE}

    13/07/16 16:05:49:415 | [INFO] |  |  |  |  |  |  | 6288 | Preference: The customer put the preference for single stream download

    13/07/16 16:05:49:468 | [INFO] |  |  |  |  |  |  | 6900 | number of threads is 0 and active thread count is 1

    13/07/16 16:05:49:481 | [INFO] |  |  |  |  |  |  | 5452 | start of download *.

    13/07/16 16:05:49:482 | [INFO] |  |  |  |  |  |  | 5452 | WDM Version is 2.8.0.1

    13/07/16 16:05:50:429 | [ERROR] |  |  |  |  |  |  | 6896 | Is the windows error code - 12150

    13/07/16 16:05:50:583 | [INFO] |  |  |  |  |  |  | 6900 | * Download the file acheves.* *.

    13/07/16 16:05:50:708 | [INFO] |  |  |  |  |  |  | 6288 | The file to download is reativeCloud https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=C & name = CCLBS & osVersion = 6.3.0 & platform = win32 & version = 3.7.0.272

    13/07/16 16:05:50:708 | [INFO] |  |  |  |  |  |  | 6288 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{6A2443AB-9CDE-4146-9EE8-2752E50C02D7}

    13/07/16 16:05:50:709 | [INFO] |  |  |  |  |  |  | 6288 | Preference: The customer put the preference for single stream download

    13/07/16 16:05:50:720 | [INFO] |  |  |  |  |  |  | 6960. number of threads is 0 and active thread count is 1

    13/07/16 16:05:50:999 | [ERROR] |  |  |  |  |  |  | 6956. Is the windows error code - 12150

    13/07/16 16:05:51:122 | [INFO] |  |  |  |  |  |  | 6960. * Download the file acheves.* *.

    13/07/16 16:05:51:344 | [INFO] |  |  |  |  |  |  | 6288 | The file to download is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/3_7/ClientData/ClientData.json

    13/07/16 16:05:51:344 | [INFO] |  |  |  |  |  |  | 6288 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{B06A0B15-2B3B-48E3-BE4A-2141D2AF33DD}

    13/07/16 16:05:51:344 | [INFO] |  |  |  |  |  |  | 6288 | Preference: The customer put the preference for single stream download

    13/07/16 16:05:51:356 | [INFO] |  |  |  |  |  |  | 7004. number of threads is 0 and active thread count is 1

    13/07/16 16:05:51:961 | [INFO] |  |  |  |  |  |  | 7004. * Download the file acheves.* *.

    13/07/16 16:06:15:466 | [INFO] |  |  |  |  |  |  | 4824. *******************End****************

    13/07/16 16:06:15:575 | [INFO] |  |  |  |  |  |  | 4824. *******************End****************

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