Cannot open PDFs in Reader after canceling the Acrobat subscription
Dear Adobe,
I have a case # 0185794056. It is a purchase of Pro XI and a cancellation in a short time after. Since the cancellation of the XI Pro, I had difficulties to access the drive. When I click to open a file in the drive, I get a message saying that I need to renew my subscription Pro XI. What can we do?
Sincerely,
Brian Razak
Hi Brian,.
If I understand correctly, you are clicking on a PDF in the hope of opening in the drive, but it opens (or tent) to open it in Acrobat Pro, instead. Is this the case?
Did you uninstall Acrobat Pro after having cancelled your subscription? If this isn't the case, I would start there. Or, you can also associate the PDF Reader file name extension, instead of Pro (the steps vary depending on the operating system).
Please let us know how it goes.
Best,
Sara
Tags: Adobe
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