Cannot open .pdfs - not supported or damaged - file type encoding

HI, we have questions at an increasing rate where users receive the following error message when you try to open a .pdf attachment:

adobe issue.jpg

This seems to occur during the transmission of a document to the iPhone/iPad and any attempt to open in Outlook.  We use Outlook/Exchange 2010 and most users have Adobe Acrobat DC.  There is no problem if a user send from their PC.  We see this with about 10% of all attackers.  Did anyone else encounter this problem and is the encoding of the root cause?  Version below:

2016-06-24_11-17-46.jpg

Thanks for any help!

See you soon,.

Shawn

Hi shawnm36947589,

Please visit these links: PDF/s is not a supported file type or because the file has been damaged, he was sent as an attachment to e-mail and has not been correctly decoded, how can I solve this?

Adobe Reader could not open a PDF - either not supported for the type of file or corrupted file

Thank you!

Shivam

Tags: Acrobat

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