Cannot open PDFs with DC - memory error
Hello - I just installed Acrobat Reader DC and received the following error message when you try to open a file:
The instruction at 0x0000000063E55273 referenced memory at
0 x 0000000000000000. the memory could not be read.
I tried to reinstall several times without success. Any suggestion would be appreciated - thanks!
Hi susanf24274739,
Please let me know the version of exact point of the CD player & operating system installed on your computer?
Try to repair the installation under the Help menu of Acrobat Reader DC.
If the problem persists, uninstall CD player using this cleanup tool Download Adobe Reader and Acrobat tool - Adobe Labs, retsrat your system & reinstall it using this link Acrobat Reader DC Learn & support.
Let me know how it goes.
Kind regards
Nicos
Tags: Acrobat
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