Cannot parse more
I recently installed a new HP OfficeJet Pro 8620 to work with my MacBook Pro (OS x 10.10). Everything is wonderful. Then, a few weeks later, I am unable to use the scan function. Still, the print function works fine. I tried to launch touchscreen, as well as the HP scanning application and receive an error message saying that the scanner is not connected to any computer.
Any advice will be greatly appreciated. Thank you, in advance.
Hey @JerLev,
Welcome to the Forums of HP Support!
I understand that you get a "scanner not connected" error message whenever you try to scan with e-all-in-one printer, HP Officejet Pro 8620 on your Mac OS X 10.10 Yosemite operating system. I would like to work with you today with the resolution of this problem.
Your printer is connected via a USB cable or a network connection to your Mac?
In the meantime, I'll provide analysis standard troubleshooting for this problem. Race through the following document step by step and when you are prompted, please select the network or USB connection for an accurate diagnosis steps.
Please let me know if the steps I have provided to resolve your problem. Should you still be questions don't forget to reply to this message with your type of connection. Good luck!
Tags: HP Printers
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