Cannot parse now that my printer is wireless

I unplugged my C6380 all-in-One printer cables and have it connected via wireless.  It prints well, but I no longer get Scan options when I go into Control Panel.  I'm on Windows 7 Ultimate 64-bit.   Any suggestions out there?  I set it as default printer.

Thanks for any help/suggestions.

Hello @icg1032 and welcome to the Forums of HP.

I see that you are having problems of scanning. I would like to help!

I recommend you to perform a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

I also recommend to download and run the HP print and Scan Doctor.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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