Cannot print in Win 8 and Excel 2013 Deskjet 3000 USB plugged - resolved

Hello

Newly installed computer running win 8/64-bit and Office 2013.  Have Deskjet 3000 USB printers.  Last driver HP and the latest installed MSFT.

Searched for this problem and most seem to be reoslved by changing the print quality settings, I tried all project photo and same result.

When I print from Excel, I see my spreadsheet in the Preview Print print area is correct.  I click on print and if I quickly change the status of pinter I see document number go from zero to 1 and then back to zero what any windows spooler.  I also changed printer for any coil.

I have no problem printing form other applications Office Word and PPT, or Adobe Reader or my browsers.  Just in Excel.

Don't know where to go from here? I ran the HP diagnostic tools and they work very well and that you can get test pages printed on them as well as Windows itself.  No error messages at all when the problem occurs, the print file seems to disappear.  I can print in a file from Excel and then print this file if its PDF without problem.

Very mysterious!

Thank you

OK update:

I removed the HP software and driver and simply use the native Windows 8 driver and everything is wonderful.  Seems strange that doesht mfg driver work but the Windows version only.  All that I know is just remove any HP software and the driver and just take the default of WIndows and life is perfect!

Hi rich, happy to hear that the problem is now resolved, thanks for posting back with update

Ciara

Tags: HP Printers

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