Cannot print in windows 7 Home premium 64-bit

I have a new PC with Win 7. I can't print from MS 13 office (Outlook, Word, etc.) 11 Explorer IE, Chrome, etc. The printer is communicating with the PC, I can scan a document to your computer. I reinstalled the HP printer driver for my Photosmart 6380 and I was able to print a test page for the HP software, but I can't print a test page for the printer configuration in windows. I see on the Microsoft forums that it might be a compatibility problem; I can't find a compatibility setting in one of the printer config options (properties, properties of the printer, etc.) Suggestions?

Hi William,.

I understand that you cannot print using Microsoft office, Internet Explorer and Chrome.

Basically, you cannot print anything.

This problem may be caused for the following reasons:

  • Drivers are corrupt.
  • Problem of the printer.
  • Conflict of third-party application.

I checked the compatibility of the printer, it is compatible with Windows 7.

  1. Since when are you facing this problem?
  2. You recently made any changes to the computer?
  3. How the printer is connected to the computer? (With or without wire)
  4. What happens when you try to print?

Please follow the methods and check them off below if it helps:

Method 1: Clean boot

Put your system to the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.

How to perform a clean boot in Windows
 
http://support.Microsoft.com/kb/929135
 
Note: After troubleshooting, consult this section «How to reset the computer to start normally after a boot minimum troubleshooting»

Method 2: Uninstall the printer and reinstall

Please uninstall the printer, and all applications of the printer and scanner in Control Panel.

Reinstall the printer:

Please visit the printer manufacturer website and download the drivers based on the architecture of the computer (32/64-bit):

http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&LC=en&DLC=en&product=3560280

Hope this information helps. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.

Tags: Windows

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