cannot print PDFs from a computer, but can someone else

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  Welcome to the Microsoft community. I might help you.

  To better understand the issue, I would need more information on your side.

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  Always add your Windows operating system during the validation of the questions.

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  Click on the + sign next to printers

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  Leave unplugged for about 5 minutes

  Reconnect the cables to the

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  Back to services.msc and right-click on print spooler

  Select restart

  Wait for Windows to restart the spooler

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  Go to HP.com and locate the drivers available for your printer model

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  _____________________________
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  _________________________________________
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  Hello

  1. you receive the error message only when you scan directly from the Brother MFC-J615W printer?

  2. are you able to scan or print from the computer to which the printer is connected?

  If the problem occurs only when you try directly scan at the printer, then I would suggest that you contact the support of brother about the question.

  http://www.brother-USA.com/support/

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  Can I know if you get an error message when printing PDF files?

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